Wayne Lacy Email & Phone Number

Liverpool, England, United Kingdom

Liverpool

Liverpool, United Kingdom

• Organising, planning and achieving KPI’s.
• Supervising a team effectively to successfully secure the flagship store award given for best practice within a busy consumer period.
• Monitor operating costs, budgets and resources to make recommendations to my line manager as to the best use of business capital for the store.
• Communicate with clients to evaluate their needs and specifications.
• Analyse and interpret data to create reports to be evaluated by senior management.
• Drive recruitment process and training & development to improve the quality of customer service.

United Kingdom

• Preparing course materials to help FE students learn and develop their key skills for industry (BTEC Level 2 Business / ABC Level 3 Retail Management).
• Teaching across a range of qualification types and levels, in day or evening classes or open access workshops.
• Researching and developing new topics, courses and teaching materials, including online resources.
• Monitoring and assessing student performance in order to best evaluate their needs and effectively support.
• Setting and overseeing examinations and liaising with awarding bodies to ensure quality standards are met.
• Carrying out a pastoral role as a personal tutor on a one-to-one basis with learners and planning additional support for students when required.