Wayne Lai Email & Phone Number

• Received ‘Highly Effective’ performance ratings from Day 1 for leading a team of two to implement the group operational risk framework, including operational risk policy design and monitoring, quarterly RCSA and annual scenario analysis exercises, reporting and incidents management. • Recognized by CRO for considerably improving the quarterly reports to the risk committee via diligent risk profile monitoring, insightful and balanced presentation on the risk trends, and driving the first line for timely risk mitigating actions to include to the reports.• Chaired the Emerging Risk Assessment Forum with senior management to timely identify and monitor new emerging risks that may impact the company’s business or operations.• Praised by the first line for the ability to quickly diagnose the key operational risks and impacts during the handling of loss events and risk vetting on proposed company initiatives, and for the pragmatic mitigation suggestions provided. Prevented potentially major reputational damages during one such loss event.• Gained additional business perspectives and capabilities through actively managing the company's business resilience plans, including the pandemic measures.

Central, Hk

• Recruited as a distribution audit specialist and significantly upgraded an audit practice surrounding distribution and market conduct risks for the Asia region. • Led complex audits on distribution and other operations to provide insightful audit reports to stakeholders.• Acted as relationship manager with senior leaders for two of the largest local markets to proactively manage their respective audit plans and needs.• Presented audit plans and results in audit committee and risk committee meetings for the applicable markets.

Toronto, Ontario, Ca

• Led a team of seven to proactively advise, manage and report on regulatory risks for a multi-channel distribution system that distributes life insurance, retirement plans and group insurance.• Oversaw the investigation of major conduct issues, frauds and customer complaints concerning the company’s distributors, and recommend and executed disciplinary actions. • Initiated and oversaw due diligence efforts on third-party distributors. • Served as company’s Chairman of MPF Intermediary Conduct Committee to lead control initiatives on retirement products distribution, and presented conduct issues and incidents at the trustee’s board meetings.• Volunteered as a member of The Hong Kong Federation of Insurers’ Professional Standard Working Group to develop two draft industry guidance notes for review by the Hong Kong insurance regulator.

Nl

Position became redundant as of June 2013 due to the divestment of the company's Asia business units.• Led audits in Asia region covering Hong Kong, Thailand, and India.• Recognized for extensive exposures in auditing distribution functions by being selected as the lone Asia representative in the global audit group’s Sales Competence Centre in developing standard audit guidance for distribution channels for the global insurance audit practice.• Acted as the virtual country audit manager for the Thailand local market by working closely with the local senior leadership and risk management teams in monitoring the risk profile continuously, preparing semi-annual report to Group management, formulating the annual audit plan, and being the sounding board for internal control matters for local management.• Assisted in overseeing operational risk for the region to identify any emerging risk trends to be reported to the global audit leaders.

New York, New York, Us

• Career progressed to a senior leadership role in the audit department. Requested by the company to relocate from New York headquarters to Hong Kong to build a new Asia audit team. • Built and led an Asia regional core audit team of four to effectively and efficiently deliver the international audit strategy in Asia, including annual planning, budgeting and staff development. • Developed partnership with and well-received by international operation senior leadership and audit committees to define stakeholder expectations and to influence a sound internal control system.• Consistently delivered all planned audits timely and slashed the annual operating budget for the team by 20% by focusing audit scope on key risks.• Promoted during 2008 with expanded responsibility beyond the Asia region to include U.S. international headquarters and Latin America operations.• Assisted in the formulation of the department’s long term strategic initiatives, including revising the global audit methodology, audit reporting standards and resource planning.• Coordinated with consultants to investigate several major frauds in the Asia region.