Wayne Lancaster Email & Phone Number

Sydney, Nsw, Au

Sydney

• Overall management of the warehouse, including scheduling moves and managing staff to effectively achieve company objectives• Management of vehicle fleet, drivers and crews• Management of airport, rail and port bookings • Implementation of new techniques to improve moves and ensure efficiency • Procurement of materials and inventory as required, maintaining effective inventory systems• Liaising with clients throughout their move experience, dealing with any issues which arise, ensuring jobs are completed professionally • Processing weekly time sheets, monthly driver statements and banking• Managing and interviewing new employees

 First point of call for all sales queries. Set and conduct home appointments, as well as phone and email quotations. Proactively follow-up sales leads and quotes, with excellent conversion rates.  Liaising with clients from start to finish dealing with any issues which arise, ensuring jobs are completed professionally.  Liaising with drivers and packers to ensure smooth moves. Day-to-day office administration tasks

 Produced quotations for both personal and commercial clients, domestically and internationally, meeting KPI’s each month Personal visits to client’s premises, as well as phone and email quotations. Achieved top sales figures over numerous months. Upsold other relevant company products and services.  Liaised with drivers and packers to ensure smooth moves. Obtained new business contracts for the company. Managed internal administration and became fully competent in Moveware IT System.

 Responsible for a crew of up to 8 removalists. Coordinated moves from small domestic London moves, to international moves across Europe. Liaised directly with clients to fulfill their specific requirements.