Wayne Lanham Email & Phone Number

Dulles, VA

Ashburn, VA

Documentation Lead, for Key Orchestration, a cyber security key encryption product. Produced all Customer Guides including Installation, Configuration, Web version Administration, Command Line Menu System version Administration, Integration Guides with Linux-based and Windows applications. Created Style Guidelines as a basis for all documents. Excellent.

Falls Church, VA

• Documentation Specialist on-site at ATF NTC (National Training Center) in Martinsburg, WV, working on eTrace 5.0 project (firearm tracing application).The effort included the analysis, editing, production, and review.
• Statement of Work (SOW)
• Deliverables (project schedule, project management plan, functional requirements review/update, test plan review/update, use cases, task statements, user manuals, weekly status reports, problem reports, draft design.
• Data Migration Plan
• Design Specification Interacted with all personnel and had daily direct contact with the client. Utilized the application to test functionality and facilitate proper documentation. Utilized MS Office, MS Lync.
• Information Security Awareness/Rules of Behavior

Prince William County, VA

Assisted MIS Coordinator in a multi-user environment in diagnosing, troubleshooting, and resolving end-user issues with software or hardware operation including COTS and specialized applications, printer functionality, machine operations, mapping to peripherals and network drives. Coordinated the installation of computer equipment and software as.

Herndon, VA

Used RoboHelp as the primary tool to produce and deploy online context-sensitive Help system for Vovici's survey application software. Used SnagIt software to create screenshot graphics to reinforce the Help topic text. Worked in a multi-author environment to develop content, helped define Vovici style guidelines and formatting standards, and produced user.

Herndon, VA

Supervised five Customer Service Engineers and provided direct support to customers through phone and email. Monitored outgoing correspondence from Vovici reps to clients for accuracy and professionalism. Monitored appropriate logging of trouble tickets and technical notes. Maintained coverage schedules for Customer Service group and provided second-level.

Herndon, VA

Provided technical support for desktop and server versions of web-based survey software tool. Worked directly with clients to provide information on product usage and technical features using verbal and written instructions. Conducted walkthroughs, analysis of survey data, created/monitored trouble tickets, created problem/resolution documentation and.

Herndon, VA

As a contractor, provided environment/execution technical support in IST (Integrated Systems Testing) group. Performed end-to-end testing in a Cobol/mainframe environment focusing on Y2K preparation. Expected results were verified in databases and in downstream datasets and reports. Performed troubleshooting, analysis and resolution of problems, and.

Herndon, VA

As a contractor, worked on a job stream and JCL standardization project. Renamed and updated all DQ-Tax application components including procs, control members, copylib members, programs, and JCL members. Standardized all JCL formatting and naming conventions according to Sprint specifications. Environment was Cobol/mainframe with IMS/DB2 databases/tables..

Herndon, VA

As an AT&T employee, provided production support for billing applications, executing daily flows and three monthly billing cycles. Environment was Cobol/mainframe. Provided troubleshooting and problem resolution on a 24x7 basis. Created component staging maps for test releases, and moved appropriate components into production libraries as scheduled..