Wayne Leota, Pmp, Itil4, Bsa-Sam, Csam, Champ Email & Phone Number

Salt Lake City, Ut, Us

Houston, Tx, Us

Riverdale, Utah, Us

Armonk, New York, Ny, Us

Administered and customized project management tracking and reporting tools. Authored and compiled process / procedural documentation and project execution templates. Developed and administered various reporting and dashboards for eclectic audiences from project managers to executives.

Armonk, New York, Ny, Us

Drove efficiency in global transition and transformation ITAM operations, its framework, and processes. Oversee the full scope of impact assessment, vulnerability, risk management, and service strategy while setting policy and operational direction for the global team of 60+ managers, project managers, analysts, and subject-matter experts.Facilitated IT solutions and process workshops with clients to level-set on the current state, including gaps and opportunities for optimization and collaboratively developed new solutions integrating processes, tools, and people into seamless services.SELECTED ACCOMPLISHMENTS:Aligned worldwide ITAM / SAM transition and transformation operations by globalizing 50+ work products and processes, previously managed by region or country, transforming to a global transition governance system.Boosted global project execution efficiency 50%, across the entire asset portfolio averaging 110+ active projects eliminating 40% of manual work, simplifying the global policy by 65%. and streamlined the escalation process.

Armonk, New York, Ny, Us

Led team of ITAM Transition & Transformation Process SMEs to document process improvements with internal support teams and clients. Consulted with and documented existing client life-cycle processes to focus development on improving data management, cross-functional interlocks, and overall service workflow. Drove efficiency in transition and transformation or client on-boarding operations for internal and external clients headquartered in the Americas, its framework, and processes.SELECTED ACCOMPLISHMENTSFacilitated client-facing workshops to develop supplemental or full bottoms-up end-to-end solutions for 75+ clients across various industries/sectors.Mitigated service gaps and streamlined existing processes for 300+ client-oriented asset management processes

Armonk, New York, Ny, Us

Provided IT asset management support during steady-state operations for clients across various industries including manufacturing, financial services, media & communications, government, healthcare & life sciences, and distribution. Safeguarded client assets and led asset administrators, asset analysts, and handlers to ensure end-to-end accountability of all IT assets.SELECTED ACCOMPLISHMENTSPositioned a Fortune 500 client to achieve 99% asset data accuracy and developed a change management system rectifying insufficiencies in the current system for 55 campus locations and 186 remote offices. Consolidated global financial clients' license entitlement, provided evidence of a maturing software asset management program, resolving 500+ compliance issues within 2 months, and avoiding excessive costs in license purchases and fines.Designed and implemented global asset procurement and tracking systems for a financial institution, capturing and managing 60K+ assets, and developing a Web-Based UI for technicians to easily report asset moves and updates in the field.

Armonk, New York, Ny, Us

Led and managed a technical team in developing, supporting and implementing database infrastructures, integrations, and solutions for IT Asset Management specific systems.Managed lean automation projects to reduce overall resource expenditures and streamline repeatable efforts, eliminating identified wastes in established asset management processes. Design automation processes and data flow. Generate and review requirement documentation with developers, moderating technical issues between developers and SMEs.Implement and manage test protocols, adjusting automation to resolve identified gaps and issues discovered through test phases for several clients across multiple sectors.Coordinate mitigation actions to resolve identified issues.Facilitate and implement architectural or tool changes, Perform asset data reconciliation operations and other data clean-up efforts, developing in-house solutions to expedite day-to-day operations, generate ad-hoc reporting, and produced data extracts for analytic review.

Armonk, New York, Ny, Us

New York, Ny, Us