Wayne Lester Email & Phone Number

Dallas, Tx, Us

***Please note*** With the world pandemic still raging; I am only interested in Working From Home (WFH.) I have the bandwidth available for all, regularly expected, Job Functions of a Help Desk Analyst. If you contact me; please ensure that you meet my requirements 65$K Min. Salary and Work From Home.I am not actively looking for a new job. Dazzle me! Show me why I need to come work for your Company. You need me to be a part of your Team. You just haven't realized it yet. Don't make any other mistakes before you call me. I am the guy you are looking for; I am sure of it.I support our Internal Employee User Base of several thousand Employees. We perform the old standards.. Password Resets, Printer installation, Printer Mapping, Shared Drives and custom mapping, mobile app support, vpn setup and configuration, and we support our Auctioning software and our Members Services Teams. We support our Titling Divisions as well, and I create and administer Active Directory Accounts for New Hires, and I Administer our backwards compatible AS400 IBM i Employee records as well as offer Software SUpport for our IBM i Auctions Solutions. I am an At Desk Resource and Mentor for our Millennial Team Mates, and I was responsible for porting our existing Knowledge Base from Service Now to ZenDesk. I provide daily insight and guidance to our Team Members both in the USA and India. I help support our Global Employees as well, in UK, Ireland, Scotland, Finland, Germany, and the UAE. We Auction Vehicles Globally. We provide a "follow the Sun" Support Model.

Internal Helpdesk SupportRetail Store Helpdesk SupportWeb Customer / Dealer Support (Web Based Sales, Learning, Warranty, etc...)ServiceNow TicketingBOMGAR Remote Support SolutionRemote TroubleshootingNetworked Printer Installation (IP based and Print Server)Networked Printer Troubleshooting & SupportVirus RemediationActive Directory Account CreationActive Directory Password ResetHitachi ID Password ManagerOnline Website Support, User Permissions, Account Setup, General TroubleshootingWeb Browser Support, Internet Explorer, Google Chrome, Mozilla Firefox, Apple SafariWeb Browser Plug-in SupportMobile Email Client Setup, ActiveSync, Apple iPhone, AndroidWireless Networking Connectivity TroubleshootingWired Networking Connectivity TroubleshootingMapped Drive Setup and TroubleshootingNetwork Share Setup and TroublshootingMicrosoft Windows General SupportAdobe Acrobat Retail & Reader Support and InstallationKronos SupportJava Installation and TroubleshootingDell Venue Tablet SupportMicrosoft Office Installation & General Troubleshooting / SupportMicrosoft Outlook Setup, Support & Troubleshooting (Exchange Environment)McAffee EPO Dashboard, Client Configuration, Disk Encryption / RecoveryMcAffee Antivirus Updating & Usage / TroubleshootingAvaya PhoneCisco PhonePC Inventory / Asset Management3rd Party (local Install) Software Support & Troubleshooting3rd Party (Browser Install) Software Support & TroubleshootingAfter Hours On Call PersonPart-time Remote Employee (After Hours)Juniper VPN Client Installation & TroubleshootingJuniper Pulse VPN Client Installation & TroubleshootingEmail Support Webmail & Exchange

Basking Ridge, Nj, Us

Internal Technical Support HelpdeskEnd User SupportTicketing and DocumentationRemote Administration and SupportNetworking SupportNetworked Printer SupportPOS Application SupportLegacy POS Application SupportMigration SupportOperating System SupportTelephony SupportActive Directory Logon / Lockout SupportActive Directory Profile SupportEmail Support in Exchange Environment and Webmail SupportGOOD & Mobile Iron SupportSophos & Symantec SupportMicrosoft Windows 7 & 8 SupportAndroid & Apple OSX Support

— I provide ongoing (on call & on-site) support services for this Company— Assisted Customer in Telecom Switch over to new Service at Office Location, configured Netgear Firewall / VPN Router and VOIP Phones— Managed Printers and Plotters, Printed Plans for Workforce, Resolved Workstation Printer Problems, Stopping Spooler Service, Clearing Queues, Restarting Services on PC’s— Configured VPN Accounts in Sonic VPN / Firewall, reset user accounts— Performed Virus Remediation on infected workstations (PC)— Managed Network Infrastructure, assigned IP’s, Configured Workstations (PC), resolved IP conflicts (Static Assignment vs DHCP)— Resolved and maintained POS Software & Server Issues. Acted as liaison with Vendor Software and Hardware Support, maintained printer configurations and workstation assignments, maintained workstation IP Assignments and resolved conflicts— Ordered and setup laptops for workforce— Wiped and reloaded Laptops for Workforce— Used Remote Desktop Connections to manage Multiple Office Locations Workstations— Used Tight VNC Remote Connection to Manage Linux ECI Advantage POS Server and perform System Reboots and Administration as needed— Install Software on Sales and Workforce PC’s (Antivirus, Microsoft Office, Visio, Spyware Remediation and others)

Round Rock, Texas, Us

— Maintained or exceeded SLA Call requirements on a Daily basis measured against various Client metrics as determined by Contract Scope, — Maintained Call Trending & Customer State Notifications, — Provided complete Documentation of all Trouble Tickets via Siebel Ticketing System— Published Break Fix and other Resolution Articles— Diagnosed and Resolved Customer Applications Errors, — Performed Hardware Break / Fix and Warranty Repair Processes— Provided support for On-Site Technicians that performed Enterprise Level Migrations and Technology Refresh as well as provided support for Microsoft SCCM Deployments for System Migrations.— Performed Microsoft Outlook Troubleshooting and Email Recovery, — Performed Microsoft Outlook Email Archiving from Exchange to Local Storage, — Perform Microsoft Office Application performance issues, — Performed Network Printer Troubleshooting & Installation, — Performed Application Password Resets, — Performed Microsoft Active Directory Unlocks, Password Reset, and Permission Maint. & Account creation and Deletions— Worked with 3rd Party Vendors to meet Contract obligations with Stakeholders, Processed and setup meetings with Stakeholders to monitor Project progress, verify compliance and resolve any outstanding issues that come up.— Performed budget tracking via CRM Tools, — Processed RMA and Defective Unit Replacement— Tracked and verified shipping & warehousing of product both via Dell & 3rd Party Storage, — Processed Project SLA Documentation, Contracts & Budgets and was responsible for creating Projects in Dells, many, Databases & assigning Projects to 3rdPary Vendors in Dell CRM Tools (Ariba, CDM, Siebel, ChangePoint, etc…), — Assisted Dells OPM’s (Outside Project Managers) with Project Details and other Resolution requirements as needed (Appt. Scheduling, Logistics, Shipping & Handling & other Project Requirements as needed.