Data Management / Automation: coordinate project to build operational dashboards END TO END for business units located globally.- Stakeholder management to deliver global business logic alignment- Reporting feature requirements analysis & management- Dashboard creation to translate data into visualized format (i.e. Charts & Graphs)- Stakeholder feedback management Business Modeling (technical)- SQL coding to translate raw data into underlying table based on business logic (BI) to power dashboards Data analytics: based on automated dashboards & ad-hoc reports to deliver data analysis- Ad-hoc data analysis- Dig out undiscovered operational issues in business- Conduct analysis to review current business performance - Forecast future business growth & trend

Created functional documentations to detail tracking requirements for purpose of embed tracking service to Industrial Bank China – Enterprise Internet Banking website.Actively explored market needs and evaluate stakeholder feedback, effectively communicate with IT department, design and complete system upgrade documentations.Participated in market research, complete competitor analysis report for 20 competitors in Direct Banking industry, provide reference for future system and product iteration.Optimised product promotion approach, timely adjust marketing strategies, successfully built communication network Head Office and 40 Branch Offices, enables the digital service works for over 50 business partners in Security Bond Deposit project.

Provided support for Leadership Team in the delivery of data insight and analytic activities, data driven business decisions can be made through detailed analysis.Created statistical reports and analysis as required for use by internal stakeholders, provided reference to increase customer interaction and viscosity, customers online usage increased by 12% within a year.Led report automation project, coordinated with Development Operation team and Coding Department to deliver a web based reporting tool, metrics could be generated automatically each month.Participated in digitalisation of traditional banking business. Designed tracking approaches, ensured the usage of new launched products are being tracked properly. Developed and maintained reports on operational performance of online services, over 200 key metrics are being included in performance report.Brought to attention of the manager any issues identified that might impact on quality of service provided, analysed the problem of transaction volumes decline, to enable corrective active to be taken.Advised on the suitability of methodologies and suggesting improvements, determined customer segmentations and read customer behaviours, explored the future opportunities of digital products, tailored business initiatives have been designed in accordance with different target group. Assisted team in introducing web analytics tool Adobe SiteCatalyst, released reporting features in progress and provided training for business users.