Wayne Liddle Email & Phone Number

United Kingdom

Reading, England, United Kingdom

• Outline:
• Senior Voice and Unified Communications Consultant for a leading telecommunications provider, which specialises in providing services to businesses across the UK.
• Developing and delivering voice and unified communications solutions that meet clients' business needs, creating and customising client presentations and live product demonstrations to showcase technical and strategic.
• Establishing strong working relationships with clients (both public sector and enterprise), peers, and key partners, engaging with senior commercial, technical, business influencers and decision makers for Voice, UC.
• Technically owning end-to-end solutions, managing stakeholders to deliver industry best transformational solution designs (including Cisco WebEx, WebEx Contact Centre, 8x8, Broadsoft, SIP, and Microsoft Teams Direct.
• Played a pivotal role in transitioning the client journey from traditional voice, to all-IP services as part of a major 21CV (21st Century Voice) programme driven by the UK traditional voice switch-off.

Manchester, England, United Kingdom

• Outline:
• Telecommunications Business Development Specialist for a telecommunications wholesaler, which develops and designs inbound and call management solutions.
• Solution sold Avaya, Lines & Minutes, Teams Direct Routing, and Connectivity services to new and existing resellers, identified and developed new business opportunities within the telecommunications industry.
• Generated leads and built relationships with potential resellers, conducted market research and analysis to identify trends and competition, developed and implemented sales strategies to meet and exceed targets.
• Negotiated and closed sales agreements with resellers, provided regular reports to management on sales activities and results, collaborated with cross-functional teams to ensure successful implementation of projects.

Winnersh

• Outline:
• Senior Technical Director Europe for a European value-added distributor of UC, VC, and AV hardware and services into the reseller channel.
• Coordinated the Pre-Sales and Post-Sales/Implementation teams, collaborated with interdepartmental stakeholders to ensure the company’s EU service offerings were relevant to channel demands.
• Technically owned cloud services business (including SaaS, UCaaS, CCaaS, and DC), acted as Escalation Point for ticket/installation issues, liaised with vendor support teams and clients.
• Dealt with the reseller community and their end-users (presentations, events, training, and demonstrations), oversaw technical sign-offs in relation to new vendors.Key Achievements:
• Led a rapid shift from traditional on-site, to remote installation and provisioning, which enabled ScanSource Communications to maintain service revenues throughout the ongoing COVID-19 pandemic.

Winnersh, England, United Kingdom

• Outline:
• Directed all services divisions across the UK and Benelux; including Pre-Sales, Professional Services and Post-Sales Technical Support, collaborated with cross-functional teams to define and execute technical roadmaps.
• Accomplished 150% YoY growth with ‘Powered By’, and 180% YoY growth Avaya ‘Containerised’ IP Office, by adapting the company’s GTM strategy, in addition to formulating a more consultative sales approach by leveraging.
• Spearheaded the launch of Avaya’s 1st mid-market Cloud UCaaS and CCaaS solution in the European market, which resulted in winning ‘International Cloud Distributor of the Year’ awards in December 2018.
• Established a single united technical helpdesk across AV, VC, and UC engineer resource; this involved downsizing the team to increase departmental profitability and efficiency.
• Fulfilled roles as Lead Design Authority and Primary Negotiator on 2000 seat Cloud UC solution for L’Oreal.

Winnersh, England, United Kingdom

• Outline:
• Motivated and inspired the UK technical team to drive and execute the business strategy, ensured customer SLAs were met on post-sales tickets, joined forces with the UK Sales Director to assist in business development.
• Undertook yearly performance management reviews, worked with resellers as trusted advisor to their clients, reviewed technical procedures to ensure the department was running efficiently, steered the growth of the.
• Launched new training methods and curriculum to the channel.

Winnersh, England, United Kingdom

• Outline:
• Ran sales and technical industry-certified training courses for business partners, delivered pre-sales presentations up to C-level for enterprise class solutions, designed and priced both SMB/MM and enterprise class.
• Conducted end-user demonstrations and presented solutions, heavily involved in on-boarding and growing net new partners, teamed up with Regional Sales Directors to create best practices between countries.Key.
• Expanded the European footprint, by increasing regional technical resource and customer count.
• Forged strong relationships with the BU’s top 3 customers at senior level.
• Influenced the organisation’s talent acquisition processes, by partnering with the Technical Manager to oversee the recruitment of qualified technical resources.

• Oversaw key accounts, collaborated with Sales Managers and BDMs, conducted a combination of being desk-based and reseller visits to present updates and discuss pipeline, sold UC hardware and support services into the.
• Developed and implemented a successful sales strategy, which resulted in a 15% YoY growth from accounts.
• Increased market share for several suppliers and wallet share with ScanSource’s topline customers; including Shoretels (largest reseller and IP Integration one of Avayas largest contact centre resellers).

City And Guilds, Motor Vehicle Engineering - Chassis, Distinction

National Craftsman Certificate, Motor Vehicle Engineering, Distinction

City And Guilds, Motor Vehicle Engineering - Electrical And Engine, Distinction

Gcse, Several Including Maths, English, Chemistry, Physics, Design, 7 Grade C And Above