Wayne Logan Email & Phone Number

Springfield, Missouri, United States

Springfield, Missouri, United States

Springfield, Missouri Area

Medical Transportation Coordinator maintaining an everyday focus on customer satisfaction and resolution to inquiries.Team focus on high quality and written communication.Help team with escalated situations and high levels of customer satisfaction.Assist in scheduling and maintaining medicaid/Medicare members transportation needs.Assist with transportation and language department when needed.Adhere to service level standards as well as department policies and procedures.Maintain adequate phone coverage.Communicate with clients and vendors to ensure service delivery and customer satisfaction.Help in coaching and mentoring new hire employees and suggest any changes/modifications needed.

Springfield, Mo

Team Lead and floor supervisor when regular supervisors were in a meeting. Help run the daily operations for a team of 15 - 25 people enabling resolutions of customer inquiries and customer disputes.Maintained the team in a great focus on providing the highest quality of services to the Expedia Brand.Provided assistance in WorkForce Management with Aspect and The current quality Monitoring services.Demonstrated problem solving and decision making skills.Day to Day leadership in analytic and root cause analysis skills to pinpoint fraud trending areas.Always maintaining effective people skills and sensitivities when dealing with others.Analyzed and implemented streamlining opportunities and process improvements.Tracked and reported operation center performances against golas and objectives.Skilled in MS Office, Excel, SQL, Zeus, Aspect, written communication and working independently and in a team environment.