Wayne Long Email & Phone Number

Sunderland, GB

Doxford Park Sunderland

Doxford Park Sunderland

Inbound Customer Service Advisor working in the energy sector

Seaham

• The requirement of the role is to help customers achieve the goal of applying for benefits through the use of computers and the internet, giving them confidence in doing so themselves in the future.
• Providing an excellent standard of customer services to job seekers ensuring the customer’s needs are met.
• Teaching customers in the use of IT at their disposal, helping them navigate numerous systems in use.
• Helping customers with the complicated benefit system, ensuring they process the correct data saving time for themselves and the Job centre.
• Providing the customer with the correct information required to create accounts and applications.

Various

• Career Break - Carer and single parent I have spent the last 11 years as a single parent bringing up my disabled son developing numerous skills:
• Excellent time management, having to be highly organized ensuring all needs are cared for.
• Ability to remain focused and calm with a patient in challenging and stressful situations.
• Providing ongoing educational and emotional support to learning and development.
• Liaising with schools and health professionals ensuring home is clean and safe.
• Organised educational and development trips on numerous occasions.

Peterlee

• Worked in a busy electronic manufacturing environment responsible for the building of circuit boards.
• Interpreting a wide range of technical drawings ensuring accurate setting to equipment and components, carrying out soldering, terminating wiring, crimping and carrying out QA prior to dispatch, repairing and.
• Responsible for the safe use of a wide range of tools and specialist testing equipment completing all tasks to the highest standards.
• Supported colleagues in completing duties when working under pressure to tight deadlines ensuring completion of tasks.
• Responsible for maintaining cleanliness of workstation and ensuring sufficient supply of components and materials while complying with all H&S policies and procedures.

Peterlee

• Worked in a very busy automotive assembly role responsible for loading machinery with a wide range of metal blanks.
• Ensured a constant supply of materials available at all times to maintain production dealing with any stoppages and supporting colleagues at other workstations as required.
• Maintained work station ensured clean and tidy and hazard free following strict H&S policies and procedures at all times.

Education record

Education record

Education record