Wayne Longman Email & Phone Number

Oak Park, Michigan, United States

Columbia, Md

• Served as primary engineer for the Pacific Northwest, ensuring excellent customer satisfaction throughout the region• Installed, maintained and repaired liquid and gas chromatography equipment and mass spectrometry equipment• Routinely conducted installation, operation and performance qualification testing protocols on liquid and gas chromatography and mass spectrometry instrumentation• Independently scheduled service calls based on priority• Worked compatibly with Regional Technical Support and Sales colleagues and Service Managers to assure prompt service and guarantee customer satisfaction• Coordinated travel in order to minimize response time while maximizing productivity• Sold new and perpetuated existing customer service contracts, generating quotes for these as well as billable repairs• Attended corporate training sessions as needed to remain current on new technology • Responsible for allocating expenses and completing customer service reports accurately and in a timely fashion• Sustained and documented accurate equipment and parts inventories• Utilized as a resource by other field engineers for advice, counsel and mentorship

• Served as primary engineer for the Midwest and West Coast regions• Installed, maintained and repaired digestion equipment for ICP sample prep, as well as analytical equipment for trace metal (Hg) analysis• Sold new and continued existing customer service contracts, as well as monitoring customer’s buying needs using a web based CRM• Developed customer training protocol’s for a variety of instruments

Master'S Degree, Biotechnology

Ba, Biology