Wayne Lowe Email & Phone Number

Farmington, Utah, United States

Utilizing my SAAS and Support Management experience to manage a team of Solutions and Senior Solutions Analysts, and collaborate with other managers to manage and improve operations within the support organization.

Lehi, Ut

Lehi, Utah, United States

Salt Lake City

This is the same role and location as the prior position. Our site went through a re-badge which allowed us to keep our same role providing service for Netflix however under the 24-7 Intouch umbrella. • Motivating, Coaching and Developing a team of 14-25 high performing agents• Managing performance and timekeeping• Organizing and delivering positive and constructive feedback• Assisting agents in their learning and development to maximize their performance and prepare them for the next steps in their careers.• Organizing and facilitating separation/termination• Interviewing, providing input and assisting in the decision of hiring potential candidates for employment• Aggressively implementing tests to improve current processes and document results to share with the Network• Organizing and facilitating new projects including remotely communicating with leaders at other sites to discuss opportunities and share best practices that can be utilized on both sides.• Owner of a diversity and inclusion group whose goal is to promote the company’s initiative to increase awareness, understanding and acceptance in the workplace.• Facilitating Calibrations, team activities, team meetings, and one-on-one coachings• Finding creative ways to motivate and recognize my direct reports• Volunteering with Ronald McDonald House, United Way Book Drive, Stuff the Bus, and Junior Achievement

Salt Lake City, Ut

• Motivating, Coaching and Developing a team of 14-25 high performing agents• Managing performance and timekeeping• Organizing and delivering positive and constructive feedback• Assisting agents in their learning and development to maximize their performance and prepare them for the next steps in their careers.• Organizing and facilitating separation/termination• Interviewing, providing input and assisting in the decision of hiring potential candidates for employment• Aggressively implementing tests to improve current processes and document results to share with the Network• Organizing and facilitating new projects including remotely communicating with leaders at other sites to discuss opportunities and share best practices that can be utilized on both sides.• Owner of a diversity and inclusion group whose goal is to promote the company’s initiative to increase awareness, understanding and acceptance in the workplace.• Facilitating Calibrations, team activities, team meetings, and one-on-one coachings• Finding creative ways to motivate and recognize my direct reports• Volunteering with Ronald McDonald House, United Way Book Drive, Stuff the Bus, and Junior Achievement

Greater Salt Lake City Area

I began at Discover Financial Services (Discover Card) as a customer service agent on the phone. I had a lot of success in that department earning many different forms of department and company recognition. In 2011 I promoted to a coach, helping to develop phone agents while still attending school full time at the University of Utah. In April of 2013, I received a promotion to Team leader one month before receiving my Bachelors degree. I remained in that position for 2.5 years before moving on to Netflix customer service.

Bachelor Of Arts - Ba, Business Administration And Management, General

I obtained a Bachelor of Arts in Business Administration as well as a minor in German Language.

High School Diploma