Wayne Lu Email & Phone Number

Tianjin, Tianjin, China

中国 天津市

中国 天津市

Tianjin City, China

• Support the retail application (LDS) to facilitate Volvo dealers standard business processes and transactions in the area of after sales in 2nd level support.• Be responsible of incident and problem management processes in application support, continuously improve the processes efficiency with team members.• Leading communicate with 3rd line support due to task/bug and special issues. • Leading 2nd support internal and external staff to deliver qualified results within defined SLA for applications.• Coordinate IT service desk to ensure the new/enhanced services/processes are up to date.• Responsible to the incident and problem category, propose system/process/operational improvement solution, leading discussion and coordination with Product/project team, rollout team, business unit, dealer group and retail dealers to execute service optimization solutions.• Plan and verify change implementation, implement changes to the environment in the application.• Document and regularly update standard operations procedures, train service desk. Regularly provide dealer operational documents based on incident summarization for onsite or web based training, execute dealer super user training to improve the dealer's system utilization to prevent wrong operation.• Secure a professional relationship with other stakeholders within the delivery organization, to ensure an efficient End-To-End-delivery• Accountable for ensuring efficient problem solving and root cause analysis within the delivery team.• Hold weekly system status meeting with super users, discuss current issue • Discuss with BA or super users due to complex business process or question.

Tianjin City, China

LDS system uses B/S MVC three-tier architecture design, Net Framework 4/Linq/WCF technology, use SQL Server 2008R2 database, include 18 databases and more than 1000 tables.During worked in Maintenance Team, I am responsible for fixed bugs, analyze and improve system performance, develop new function according different markets requirements.

Tianjin City, China

• Assist manager to coordinate team members'work • Developed Tianjin Mining Exchange Accredit and Single Sign system and Tianjin Mining Exchange Spot system

Tianjin City, China

1. As a developer, developed Tianjin Customs Vehicle Management system, Tianjin Import and Export Enterprises apply to customs Cooperation system 2. From 2007 to 2011 as project manager, as a project supervisor (1) Communicate with TianJin customs officials to get business requirement. (2) Estimate cost, work cycle and quote to relative department. (3) Write business requirement solution documents. (4) Split system to different modules; allocate to function to team members. (5) Control project work cycle and cost. (6) Report process and show period demos to customs. (7) Hold meeting to team members for the project process. (8) Coordinate work load for team members. (9) Summarize project when it is done, finish summarized documents.

Tianjin City, China

As a developer, I developed Tianjin Online Sales of Commercial Housing System and Tianjin housing Digital Geographic Information System . Tianjin Online Sales of Commercial Housing System use B/S structure, VS2005, back-end is Oracle 9i, this system provide sale apartment in the internet, praised by government relative departments.