Wayne Lyle Email & Phone Number

Somerset, Nj

• Provide front-line support to end users for Oticon Hearing Center Support Line.• Handle multiple inbound phone calls from end-users, logging relevant data in CRM system (Microsoft Dynamics 365).• Identify closest local hearing center or clinic, utilizing Oticon Clinic Location Finder database.• Provide general information and data regarding Oticon hearing instruments and other products. • Escalate potential priority issues to the appropriate contacts within Marketing and Sales Management. • Interact with clinic contacts, acting as liaison between client and clinician to ensure smooth handoff and seamless communication. • Make appointments for service, new device evaluations, hearing test, repair, and sale of new devices. • Gather and capture pertinent client data, including email, phone, name, and any other relevant information. • Research and Identify closest clinic to suit end user requirements and objectives.• Create a positive, professional, “one and done” user experience with every single interaction.

Woodbridge, New Jersey

• Use external and internal prospecting resources and lead lists to identify lead sources. • Discover and engage decision makers within targeted leads to begin sales process. Work past and through “gatekeepers”.• Collaborate with Sales Supervisor and Account Managers to determine “best practice” sales strategies.• “Cold” and “warm” call 30-60 prospects daily to create appointments for new business, using internal and external lead sources. • Utilize CRM system (Salesforce) to create, track, and process opportunities, tasks, and sales funnel.I offer solutions, leveraging my organization's cutting edge product mix and industry-leading processes. Solving my customer's challenge is my goal.

Englewood, New Jersey

• I strive to articulate and define a strategy to proactively support our sales teams, utilizing our vast repository of data. That data is translated by my analysts into relevant, clear and impactful Customer Reporting, which allows our field sales teams to collaborate with customers, grow sales and add value to the overall customer experience. Our team uses a variety of tools, with expertise in Access, Excel, Salesforce.com, Data Management, and Project Management.• I create a work environment that encourages others to do their best, establishing a "hive" culture where risk and challenge are equally accepted. I encourage my reports to think proactively, be creative and not fear failure when they believe in their direction. • I function as a point of escalation when process improvement decisions need to be made, articulating the decision points, milestones, next steps and action items, enabling senior management to make sound directional decisions for the organization. • I make intelligent decisions on complex functional issues and problems, and choose the best alternative based on consideration of pros, cons, tradeoffs, timing and available resources.• I leverage the greatest strength in any organization: people and relationships. Although our team is focused on data production and analysis, the personal development and support of my analysts is critical to the growth of our organization.

Englewood, Nj

• Managed and led team of 15 inside sales account managers. Achieved and exceeded individual team rep Sales Target of $3.5 million. Totaled $58-60 million, 2005-2012 with 3-5% growth year over year for 4 consecutive years. • Led entire country in vertical market sales, 2008-2012.• Had highest Gross Margin among 16 sales teams across 4 National Markets, 2007-2012.

Hackensack, Nj

• Managed customer relationship and growth via regular outbound calls (30-60 calls per day), growing book of business to $5 million annual sales at high profit margin with high customer retention. Sales target: $3.5 million.• Took leadership role within sales team on utilization of Salesforce.com CRM system, managing pipeline, daily contact, and marketing materials to leverage an enhanced daily customer interaction.• Utilized existing reports and created new reports to understand customer performance, diagnose growth areas, make new contacts and discover new opportunities.• Led team in selling multiple lines of business, partnering with internal vertical market support teams to sell exclusive, vendor-supported product lines tailored to customer-specific industry needs.

Hackensack, Nj

• Provided on-site support, acting as liaison between top sales management and client's senior buyers/purchasers. Handled approximately 80-100 incoming calls daily.• Maintained purchasing relationship via multiple platforms to maximize client satisfaction. • Interacted with end-users and buyers, providing personal, concierge-level support and service while upselling relevant product lines.

Hoboken, New Jersey

• .Managed a team of 10 sales associates in a retail store environment.• Out of 30 local stores, achieved top 3 in total sales 1996-2000.• Due to outstanding performance was assigned to execute new store openings in Jersey City and Hoboken, NJ locations while managing a 3rd store location.

English Language And Literature/Letters

English Literature, Latin and Greek Language Studies

High School Degree, General, 3.2