Wayne Lyle Email & Phone Number

Somerset, NJ

• Provide front-line support to end users for Oticon Hearing Center Support Line.
• Handle multiple inbound phone calls from end-users, logging relevant data in CRM system (Microsoft Dynamics 365).
• Identify closest local hearing center or clinic, utilizing Oticon Clinic Location Finder database.
• Provide general information and data regarding Oticon hearing instruments and other products.
• Escalate potential priority issues to the appropriate contacts within Marketing and Sales Management.
• Interact with clinic contacts, acting as liaison between client and clinician to ensure smooth handoff and seamless communication.

Woodbridge, New Jersey

• Use external and internal prospecting resources and lead lists to identify lead sources.
• Discover and engage decision makers within targeted leads to begin sales process. Work past and through “gatekeepers”.
• Collaborate with Sales Supervisor and Account Managers to determine “best practice” sales strategies.
• “Cold” and “warm” call 30-60 prospects daily to create appointments for new business, using internal and external lead sources.
• Utilize CRM system (Salesforce) to create, track, and process opportunities, tasks, and sales funnel.I offer solutions, leveraging my organization's cutting edge product mix and industry-leading processes. Solving my.

Englewood, New Jersey

• I strive to articulate and define a strategy to proactively support our sales teams, utilizing our vast repository of data. That data is translated by my analysts into relevant, clear and impactful Customer Reporting.
• I create a work environment that encourages others to do their best, establishing a "hive" culture where risk and challenge are equally accepted. I encourage my reports to think proactively, be creative and not fear.
• I function as a point of escalation when process improvement decisions need to be made, articulating the decision points, milestones, next steps and action items, enabling senior management to make sound directional.
• I make intelligent decisions on complex functional issues and problems, and choose the best alternative based on consideration of pros, cons, tradeoffs, timing and available resources.
• I leverage the greatest strength in any organization: people and relationships. Although our team is focused on data production and analysis, the personal development and support of my analysts is critical to the.

Englewood, NJ

• Managed and led team of 15 inside sales account managers. Achieved and exceeded individual team rep Sales Target of $3.5 million. Totaled $58-60 million, 2005-2012 with 3-5% growth year over year for 4 consecutive years.
• Led entire country in vertical market sales, 2008-2012.
• Had highest Gross Margin among 16 sales teams across 4 National Markets, 2007-2012.

Hackensack, NJ

• Managed customer relationship and growth via regular outbound calls (30-60 calls per day), growing book of business to $5 million annual sales at high profit margin with high customer retention. Sales target: $3.5.
• Took leadership role within sales team on utilization of Salesforce.com CRM system, managing pipeline, daily contact, and marketing materials to leverage an enhanced daily customer interaction.
• Utilized existing reports and created new reports to understand customer performance, diagnose growth areas, make new contacts and discover new opportunities.
• Led team in selling multiple lines of business, partnering with internal vertical market support teams to sell exclusive, vendor-supported product lines tailored to customer-specific industry needs.

Hackensack, NJ

• Provided on-site support, acting as liaison between top sales management and client's senior buyers/purchasers. Handled approximately 80-100 incoming calls daily.
• Maintained purchasing relationship via multiple platforms to maximize client satisfaction.
• Interacted with end-users and buyers, providing personal, concierge-level support and service while upselling relevant product lines.

Hoboken, New Jersey

• .Managed a team of 10 sales associates in a retail store environment.
• Out of 30 local stores, achieved top 3 in total sales 1996-2000.
• Due to outstanding performance was assigned to execute new store openings in Jersey City and Hoboken, NJ locations while managing a 3rd store location.

English Language And Literature/Letters

English Literature, Latin and Greek Language Studies

High School Degree, General, 3.2