Wayne Marcinczyk Email & Phone Number

W. Trenton, Nj

Contracted To Nj Manufacturers

 Desktop Support. Successfully supported a 400 PC operations building and a 350 seat call center. Provided remote as well as on-site support for daily hardware or software break fix and new installs. Sprint Connectivity Project. Coordinated the install of Sprint eFemto devices to enhance the cellular connectivity within 46 locations. Scheduled eFemto installs with Sprint PM and contractors. Arranged cable modem installs with internal departments and site contacts.Reported progress to senior management weekly. Point of contact for post deployment issues and arranged repairs.  Team Building. Regularly communicated and collaborated with colleagues to consistently achieve goals and meet objectives.  Multiple HW & SW deployment projects. Effectively supervised several deployments of new hardware and software, ranging from smaller 30 person departments to a 350 seat call center and managed contractors. Tracked progress for timely completion. Asset Management. Maintained accurate documentation on newly deployed and decommissioned equipment. Ensured database maintenance of accurate licensing records. Compiled lists of equipment to be decommissioned and worked with appropriate vendors for disposal.

Wall, Nj

Facility and grounds maintenance. Performed regular maintenance for several locations. Scheduled with contractors for electrical, plumbing, HVAC, and roofing work.Lucent/Avaya PBX Administrator. Maintained an Avaya G3s Switch, Audix “VoiceMail” and CMS. Phone extension moves, mods and changes. Performed troubleshooting of equipment and Telco connections, Potts lines, and data lines and arranged for repairs. Ran, traced, and performed troubleshooting and documented voice and LAN wiring. Customer Service Consolidation. Planned and implemented the moves of two departments into one area. Organized contractors for renovations in the new space. Scheduled use of shared seats during the renovations. Planned the redistribution of floor space in the old area. Completed in a short time frame, improving the facility workflow. Emergency Response. On Call 24-7 and responsible for building access after hours for police response to alarms, weather related emergencies, overnight maintenance/upgrades.