Focused on achieving high quality results, by providing a complete landscape management service - delivered on time and within budget. Achieving customers goals in a professional, efficient and safe manner. My PDCA approach to team planning delivered successful results:-Implemented change management strategies leading to Greenworx establishing in Queensland.-Supply chains analysis resulted in Compliance Contacts matrix =QA on Products & Services-Initiated service provision standards,delivers accurate estimations and QA confidence for clients. -Implemented Client Connection Plan,real time, proof of service and value add reporting evidence.-Reviewed industry standards, led to improved employee awareness and performance outcomes.-Standardising service performance measures and reports generated administrative efficiency.-Conducted 5 S projects, resulted in workshop, office and fleet standardisation and inefficiencies. -Prioritised programs and schedules resulting in planned & reactive work delivered on time. -Provide sustainable garden initiatives i.e conditioning soils, planting correctly, sustaining growth. -Process analysis, defined constraints led to improved client communications and service delivery.-Customer Assist,defining problems has led to innovative solutions and happy customers.

Following are completed actions:-Created Continuous Improvement (CI) learning center for Local Government organisation.-Influenced quality management improvements, led to ISO 9001 re-certification. -Project manage depot improvements delivering 240k saving and operating efficiency.-Designed OH&S program, solving safety problems, engaging workforce reduced LTIR by 20%. -Produced CI programs developed leadership, achieved process efficiency and sustainability. -Remodelled emergency response processes led to 75% annual savings in materials and labour. -Co-ordinated response, recovery efforts Qld floods, achieving community project outcomes.-Established Lean strategic committee leads CI initiatives in pursuit of operational excellence.-Challenged business strategies changes led to quality and safety performance improvements.-Designed a CI Hub, across multiple departments, providing tools, register, network wins. -Oversee $7m disaster recovery operations,environmental practises recognition.-Led Workforce planning supports strategic plans, budget process and talent succession. -Control annual budgets in excess of $22m achieving all operating performance measures.-Change manager successfully implemented new systems,devices into diversified organisation.-Project manage, services integration, provided $2m savings in fleet and resources over 3 years.-Developed Contract specifications continues providing best practices in Asset management.-Promoted visual management communication methods improving quality and safety compliance.-Led Training plan, 100% compliance 2012/14 all mandatory,established new skills pathway matrix.-Embed communication standards,improving efficiency,information quality, client relations.-Deliver Kaizen events, producing workplace improvements, learn PDCA and problem solving.-Facilitate process mapping (VSM) enabling team analysis, redesign, CI, define best practices. -Produced ROI via CI results.

Experienced in providing high level professional Disaster and emergency management support and policy advice to Executive Leadership Teams, which has resulted in contributing to the overall management, operation and strategic direction of the organisation. Coordinate Response and recovery activities ,specifically security planning,operational response efforts,staffing, resources and reconciliation.Completed following actions:-Co-ordinate Councils Field Operations for disaster/emergency response efforts. -Develop business continuity plans, maintaining operational capabilities and effectiveness. -Mentor, develop OH&S culture, accept transitions in workplace, preparedness for quick change.-Facilitate event debriefs led to SOP development,improved response and recovery performance .-Oversee cost recovery,reporting against established measures in accordance with KPIs.-Manage, prepare contract procurement packages led to safe,efficient mgmt of local gov.assets.-Establish, maintain strong networks,governments,consultants and committee sponsors this enabled effective liaison on a broad range of strategic projects, initiatives, issues and operational matters for Council. -Maintain high levels of Q.A. resulted in continuing legislative compliance.-Developed education programs, raising awareness of response and recovery obligations.-Lead incident investigations, identify root causes, and provide continuous improvement solutions for the purpose of prevention and learning.-Monitored and facilitate the management of hazards associated with people, plant and equipment during Normal business, Emergency and Disaster events, meeting best practice standards.-Overseen changes in activities led to improved response and process awareness.-Event security plannings result zero equipment loss and all risks managed to compliance.

Operations Service delivery areas included, Parks, Natural Areas, Habitat and Horticulture, Landscaping and Urban response.Interpersonal Skills-Extensive practical experience in training and mentoring operational teams. -Effective communication skills with excellent conflict resolution ability which resulted in high performance operations. low HR requirements, engaged workforce.- Experience managing teams of up to 80 people.Occupational Health and Safety -Solid understanding of the OH&S regulations that operate within high-risk environments.-Experience delivering OH&S training and working to ensure staff compliance.-Lead the development and establishment of Safety Committees, SOP's and program initiatives.Organisational Skills-Excellent ability to prioritise and manage multiple tasks simultaneously. -Experience managing large projects in busy, high-risk environments. -Proven ability to exceed KPIs and deliver to strategic plans within budget.Quality Management-Experience defining service level, establishing goals, verification -Demonstrated excellent customer first contact, follow up delivery technique-Proven leader of continuous improvement methodologyInnovation-Demonstrated ability to challenge normal process.-Lead motivator for workshop improvements-Facilitates research,development through design implementation.

Inheriting an inefficient program scheduling function and aged cultural practices I believe led to poor performance, annual budget over expenditures, high levels of community, Councillor Complaints and ineffective contractor management. My research indicated annual budgets of approximately $6m, catered for twenty six Councillors, over one million constituents and a serving area of 1360km2. Analysing complaints I found common trends with communications and planning, specifically night works and major events. This led me to prioritising improvement actions. Initially I engaged and defined responsibilities, budgets and expectations. This ensured new draft plans were capable of meeting the needs of customers and operations. Regular stakeholder, customer and team meetings provided opportunity to promote, discuss and receive feedback. Through facilitation I provided technical and practical advice helped influence and balance discussions which resulted in agreed outcomes. Presenting new programs and scheduled function for rollout I outlined benefits which included short term wins from consolidation of specialised Park and Street Tree services, planned services within wards on a rotational basis, improved communications and planning, reporting templates, defined role responsibilities, standards of service and budget approval process. To provide formal endorsement, I developed Customer Service Agreements (CSA) for departments. This document outlined program expectations, service standards and associated budgets and aligned easily with new program and scheduling function. Following the new program and scheduling implementation Councillor and community complaints had reduced dramatically and as a result of CSA and improved communications, Operational teams reduced fleet downtime and increased productivity as a result generated additional tree mulch, recycled for Community needs and eliminated contractor reliance due to planned programming... All in a days work:).

Providing practical and technical advice for stakeholder groups led to policy change and guideline development which resulted in procedural documentation for the purpose of preservation, maintenance and control where specified vegetation is considered to be of historic, cultural and or significance asset value.With experience and successfully completing formal qualifications in Horticulture (Parks and Gardens) my position as Vegetation management co-ordinator within, City Business Division, BCC held responsibilities in Parks, Landscape, Mowing and Weed management programs. As part of the Mowing and Weed management programs I established Council’s first Overgrown Lands Team. Due to increasing work, received from internal Local Laws, Compliance Enforcement teams requesting property land restoration, unrelated to budgeted/ core programs. I initiated a business case which drew attention to my department’s unbudgeted activities and costs associated to unplanned work using specialised equipment along with forecasted work growth. This led to a series of meetings between departments where I extracted full extent of expanding works and established processes in place to consolidate costings. I drafted specifications for processing work, established standard operating procedures for risk management and produced report templates to capture proof of service and comply with legislative auditing procedures. As a result of this my department received additional program funding which prompted an organisational structure increase,to include additional teams. Additionally, specialised services were made available through recognised preferred suppliers; procured using the SOP’s and work specifications I established. The program and resources remains operational currently in BCC.

Focussed on safety & quality I was honoured to lead multiple teams delivering high profile construction & maintenance of Parks, street landscaping & natural areas sites. Operating on high profile assets, major traffic networks and complex projects involved exceptional communications and an experienced hands on approach. Setting achievable targets I took pride leading by example. Encouraging ownership of task responsibilies via daily briefing our team wins and project successes resulted in rewards and recognition for professional horticultural workmanship. Sharing my industry experiece with customers worked favourably when creating estimates . Building their awareness on safety, products ,service costs assisted inthe developing accurate estimations with clearly defined plans and cost effective solutions. As a result operational delivery of Parks and Streetscape type projects were always completed to a higher level than industry standard, efficiently and on time within budget. this level of quality assured customer satifaction every time.

A dedicated keen practicing Aborist responsible for delivering :-Timely accurate tree reports.-Estimations for Arboricultural work-Leadership for teams operating on, -Private and Commercial tree work. -Power Line clearance (Energex) -Local government projects.

A dedicated underground mining trainer with a passion for safety.I enthusiastically taught miners to use heavy machinery which led to establishing safe secure work and rest environments underground. Instructing team members on various methods of Rock bolting, Pipes and Ventilation fixing resulted in employees productively engaged which led to well maintained equipment, less downtime and safety concise operators. Together the team contributed to the annual 1 million tonnes milestone.Other Duties Underground included:- Pipes & Ventilation Fitting- Construction - Loader (mucking) operation- Hand Held Mining- Dump truck operator- Safety representative

Non Commissioned Officer with Royal Australian Army(Infantry Corp)Duties included: Combat Patrol Commander (Royal Australian Regiment) Weapons Instructor / Unarmed Combat / Basic Survival Skills and Training Instructor Defense Security & Anti Terrorism  Human Resource Management and Leadership Development  Stores, Equipment, Explosives and Ammunition Management.