As a Regional Account Manager at Asurion, I am the primary liaison between Asurion and one of its largest clients within a defined geographic region spanning Tennessee, North Carolina, South Carolina, and Georgia, supporting 135 corporate retail doors. My responsibilities include developing and nurturing strong client relationships with many stakeholder levels and providing training and support for a portfolio of tech care services. Key Responsibilities:• Successfully implementing handset and home electronic protection growth initiatives within the carrier sales retail channel, exceeding established financial and growth targets.• Managing day-to-day responses to product-related escalations, ensuring client satisfaction and resolving issues promptly.• Identifying and addressing gaps between current product offerings, customer needs, and competitive offerings, improving product relevance and market competitiveness.• Conducting new-hire training and ongoing product training to ensure the team's readiness and effectiveness in meeting client needs.• Collaborating with internal Client Services team members and other cross-functional areas to identify growth opportunities and process improvements, contributing to overall organizational success.

• Responsible for supporting a portfolio of four agencies in the East Region by acting as a business advisor and UScellular corporate liaison, to implement new programs, conduct trainings, and provide recommendations to increase profitability. • Develop and maintain relationships with cross-functional teams to improve problem solving, create collaboration, and identify new mutually beneficial growth opportunities. • Negotiate value added propositions to help business owners implement tools, processes, and solutions to provide long-term revenue growth. • Develop short- and long-term strategies to gain market share and penetration with agent owners, area managers, store managers, sales managers, and sales associates. • Forecast and assign sales targets to ensure subscriber targets are met.• Enforce contract compliance with sales performance, branding, and operational standards for the assigned portfolio.• Partner with Construction and Design, Real Estate and Footprint Planning to open, relocate and/or close various points of distribution.• Present and represent UScellular through media interviews, chamber events, and local community events. • Communicate and train agent owners on commission and residual structures through compensation evolutions.

• Oversee the management and leadership of multiple retail locations. • Lead through leaders and associates to deliver outstanding customer service and superior results, through planning, teaching, and developing sales teams. • Plan and execute promotional and marketing activities to enhance the company brand through community engagement. • Build cultures focused on high-performance by delivering on sales goals, operating objectives, and personal development. • Interview, hire, and develop sales managers, assistant managers, and sales associates. • Manage full operations of multiple retail locations including staffing, inventory, cash, and facilities management. • Complete human resource and documentation responsibilities.

• Providing coaching and support to retail teams on selling abilities, company initiatives, store operations, and personal development. • Driving achievement of store and market sales goals. • Building a winning culture that encourages team moral and personal accountability. • Supporting team by step-in-coaching to model and teach the sales process.• Providing feedback to observations and sharing best practices as it relates to the sales associate and Sales Manager roles.• Training associates in the sales associate and Sales Manager roles. • Driving revenue growth and positive net additions using company generated tools.• Leading sales teams to drive growth in SMB, Connected Devices, and Accessory attainment.