Designed and implemented a technology plan for the creation of a new Flight Data Department. The Flight Data Department was created to acquire, analyze and backup both Flight Data and Health Usage and Monitoring Systems (HUMS) data from multiple aircraft types. Data was processed to visually display pilot procedure and graphically display the health of various systems of the aircraft.The department developed, authored, distributed, and implemented enhanced process and procedural manuals and literature, standardizing data-retrieval, analysis and data storage solutions. Facilitated implementation of systems and programs. Provided assistance, education, and training to all departments.Acted as a liaison between company and various vendors, and designed detailed specifications required for defect / enhancement resolution. Coordinated implementation of new hardware and software. Collaborated with multiple vendors to bring new technology in-house.Authored a set of information systems security policies, processes, and procedures.Developed strategic plan for information resources linked to operational acquisition of flight data acquired from Flight Data Recorder and HUMS data systems.

Managed Information Technology applications and resources to meet the requirements of flight services of Canada and USA bases of operation.Responsible for the implementation, administration, maintenance and back-up procedures for Exchange Server, Domain Controller and File Servers. Orchestrated design, development and implementation of web-based software to meet federal Transport Canada regulation and customer billing requirements. Designed and developed the corporate Web site for Cougar Helicopters Inc.Responsible for maintaining the ISO 9001:2000 Certification.Developed and launched implementation of a Y2K remediation plan.Worked closely with in-house and Transport Canada officials.