Wayne Mcdermott Email & Phone Number

Brisbane, Australia

Brisbane, Australia

This role is responsible to the Business Solutions & Delivery Executive - Brisbane. This role is a senior position within theBusiness Processing Services Unit. The purpose of this role is to ensure business continuity though support and production control for all supported applications and infrastructure running on the production I.T environments that support the Loan Processing Services for the BPS group. The primary focus of this role is to oversee the functions of the group, which are: ApplicationAdministration, Application Maintenance, Infrastructure Administration, Infrastructure Maintenance, Incident/Problem Management, Change/Release Management and Production Control.

Brisbane, Australia

The Account PMO Manager is a member of the Account team and is accountable for the delivery of programs/projects across both infrastructure and applications. This role was responsible for:o Accountability for results of major programs and strategic projects in terms of cost, direction and project managers. o Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies.o Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. o Plans, directs and monitors operational/tactical activities of Indirect Staff. o Accountable for communication across all projects focusing on, responsiveness, expectation management and customer service.o Program/Project management environment Ensures the utilisation of internal and customer governance methodologies. Provides an environment in which the program/project business is predictable and profitable Growth of current take up rates of proposals based on understanding of business requirements, detailed reviews and timely turnarounds of responses. Understands the solution portfolio and may identify repeatable business opportunities while ensuring appropriate import/export of intellectual property  Sponsors opportunities to the next higher SOAR level as appropriate Drives the quality of bidding, contracting, and delivery of projects Manages P&L including budgeted revenue and margin for the PMO. Monitors projects during delivery, including periodic project reviews and follow-up on appropriate actions Mentor project analysts and project managers Supports customer work in the selling, contracting, and delivery phases Develop and manage strong customer relationships at intermediate levels Consults with country, sub-region or business unit management on programs or processes to improve the health of the project portfolio

Brisbane, Australia

The Business Support Manager is a key member of the Account team providing commercial, financial and operational expertise specific to the Account. This role was responsible for:o Service Line Profitability analysis across all Serviceso Forecastingo Identify opportunities to Increase profitability:  Increase revenue through new products or services  Preventing leakage Reducing cost Correct cross-subsidising service lines Identify ways to defend profitabilityo Management of corrective actions to drive the identified improvementso Maintain and review business rules and pricing assumptions specific to account o Monitor and track time tracking process controls and maintain and review WBSE use across accounto Tracking minimum revenue performanceo Benchmarking to ensure SPG costs are market competitiveo Ad hoc commercial analysiso Prepare new product / service proposals in conjunction with the capability, service deliveryo Make sure that new proposals align with existing businesso Complete adhoc business projects as required by Account Executive / Account Business Manager.

Brisbane

This role is responsible to the Applications Services Manager - Brisbane. This role is a senior position within theApplications Services Unit. The purpose of this role is to ensure business continuity though support and productioncontrol for all supported applications running on the production I.T environments on behalf of the Bank ofQueensland. The primary focus of this role is to oversee the functions of the group, which are: ApplicationAdministration, Application Maintenance, Incident/Problem Management, Change/Release Management and Production Control. The team is divided into 5 channels/ portfolios across the Banks systems: ATM/Switch, Cards, Core Banking, Corporate, Data Warehouse and Electronic Banking.The following responsibilities are related to the position:Contribute to the development and maintenance of business and strategic plans for the ADUProduce management status reportsManagement and tracking of resource utilisationManage and Supervise the support teamEnsuring that the business and strategic plan for the support team was followedDelegation of work among the support teamFollow up on deadlinesSchedule Out of Hours SupportResponsible for developing the skills of every member of the support teamLink between management and support teamResponsible for dealing with customer problems/ issues directly Responsible for reviewing and updating/ enhancing standards/ procedures/ instructionsProvide escalation point for Out of Hours of support.As part of my duties, I also have People Care which carries the following responsibilities:Authorisation of overtime and out of hours support paymentsEnsure individuals (under my organisation) have entered weekly times into tracking system (SAP)Assist and individuals with and approving development plansEnsure individuals have completed mandatory training requirementsStaff appraisals, reviews and compensation.

As part of the Outsourcing Agreement with the Bank of Queensland, I was transitioned in a fulltime role to EDS Australia as part of the Core System Migration/ Development team. This role required the development of a pseudo data repository to map the file migration from the TABS Mainframe system to Fiserv ICBS system. During this time I worked closely with representatives from Fiserv providing information associated to the files and data content. I also developed programs and processes to identify invalid data which was used for corrective actions.

This role was responsible to the Head of Information Technology. The purpose of this role initially was to run aproject for Fujitsu Sustainability. This project was required to look at removing redundant systems/ code andimplementing improvement to ensure business continuity in preparation of the redevelopment of the Core Bankingsystem. Based on my prior experience with the Bank, I provided support and knowledge transfer of information toothers within the Mainframe Development team. I was also involved in providing details and reviewing documentation as part of the outsourcing of IT Services.

Aston Naviteam are a solution centre for the product Navision Software. Navision is a full client/server accounting and business management system. Financial & Customer Relationship Management, Manufacturing and Advanced Inventory, Job Management and Electronic Commerce which will capably manage the complex finance, customer relations, inventory & job management, budgeting and forecasting needs of a wide range of organisations. There was a combined staff of 25 with approximately 18 to 20 committed to the delivery and support of the Navision solution. 36 clients through-out Brisbane and Sydney.This was a senior management role within the organisation.The following responsibilities were related to the position:Contribute to the development and maintenance of business and strategic plans for the companyProduce various management reports for discussion with the Managing Director (e.g Outstanding work, Actual Income verses Budget, Projected Income Forecast, Manage and Supervise the support teamDelegation of work among the support team and follow up on deadlinesSchedule Telephone supportFollow up on client management with consultant responsibleResponsible for new releases of the total product suite to clientsResponsible for developing the skills of every member of the support teamLink between management and support teamResponsible for dealing with customer problems/ issues directly in conjunction with consultant responsible for siteResponsible for reviewing and updating/ enhancing company policies/ standards/ procedures/ instructions/ implementation methodologyOrganise pre-sales support for the sales teamResponsible for providing Sales team with pricing for quotationsResponsible for providing sales team and management with follow up on implementations (actual verses quoted)Responsible for developing and co-ordinating customer events in conjunction with the Sales team to increase their satisfaction & create more business.

This role was responsible to the Head of Information Technology. The purpose of this role was to ensure business continuity though support and production control for all approved applications running on the production I.T environments. The primary focus of this role was to oversee the functions of the group, which are: Application Administration, Application Maintenance, Problem Management and Production Control. All tasks related to this group were monitored through the I.T Help Desk utilising a product called Service Desk (McAfee). Prioritisation and allocation of these tasks fell under the responsibility of this role. Software Maintenance and Support agreements are maintained within this role. This role was responsible for the following: Staff development and training, Staff appraisals, Staff recruitment, Resource Management, Problem Management, Time Management, Vendor Management and Team Leadership. This role required high communication skills, both verbal and written. This role was also responsible for development, maintenance and adherence of procedures, work instructions and standards related to the day to day processes within the group. The team was made up by 12 resource. Myself a Senior Applications Support Officer, 5 permanent and 4 contract Application Support officers, 1 Oracle Database Administrator and a trainee DBA. Software Change Control was another responsibility for this role, this responsibility was shared with the Senior Support Officer, an MS Access database had been developed to record and report on all changes. Oncall duty rosters (schedule Oncall Managers and programmers) were maintained and weekly meetings chairedby myself to discuss any issues.

This role was responsible to the Head of Information Technology. The purpose of the position was to oversee that theprocedures, work instructions and standards related to all development and maintenance work for all applicationswas being followed. The position was responsible also for implementations on the Fujitsu Mainframe and passwordcontrol over live libraries. During my time in this role I mainly was utilised for reviewing documentation related to theNew Banking Platform project for my comments and thoughts. The Bank's intention during this period was to gainaccreditation for ISO9000. Most of my time was spent attempting to convert existing documentation into this format.

This role was responsible to the Manager Quality Assurance Information Technology. The purpose of the position was to oversee that the procedures, work instructions and standards related to the Fujitsu Mainframe development and maintenance work were being followed. The position was responsible also for implementations on the Fujitsu Mainframe and password control over live libraries. This role was both pro-active and re-active in its approach. During systems development a review process would take place to ensure the Development Method was being followed. A report would be developed during this process which would highlight the conformance and non-conformance items. This report was presented to the appropriate Manager group for review. Any issues which needed to be addressed with the Project Leader would be done straight away.

The role was responsible to the General Manager Information Technology. The position was in control of the I.T Development and Support groups for the Fujitsu Mainframe systems (approx. 25 -35 staff) which had a strong focus on delivery and quality. It was responsible for the following: Staff development and training, Staff appraisals, Staff recruitment, Resource Management, Problem Management, Time Management, Team Leadership. This role required high communication skills, both verbal and written. This role was also responsible for development, maintenance and adherence of procedures, work instructions and standards related to the day to day processes

The role was responsible to the Manager Systems and Programming. The role required development of new bankingSystems to integrate within existing Bank systems and to redevelopment/ maintain existing systems on the Fujitsu Mainframe using COBOL. The Bank has it's own Software Development Methodology which is followed in this process. The role required the management and control of resources assigned to complete the development of the system. The general size of projects under my control were medium in size. The position required project schedules to be developed and maintained as well as producing management reports detailing the status of the project. Some examples of systems developed were: Cash Management Account, Cash Transaction Reporting, Redevelopment of Security Investment Deposits system, Introduction of VISA card. During this period, if there was no project work, the role would take on maintenance and problem issues. The position also required the development of system testing plans, which would be utilised to test the new or modified system.

The role was responsible to the Manager Systems and Programming. The role required development of newprograms, maintenance of existing programs, problem solving, testing and documenting changes made. This rolerequired more responsibility in the fact that it entailed reviewing changes and testing provided by programmerswithin the group. It also required assisting with training new recruits in the Bank's systems and teaching them theprocesses and standards applied in the development of new and existing programs. Majority of theprograms I either developed, changed or reviewed over this period were related to the over night batch processing

Initially I started as a trainee learning the processes for developing COBOL systems on the Bank's mainframe. Therole was responsible to the Manager Systems and Programming. The role required development of new programs,maintenance of existing programs, problem solving, testing and documenting changes made. The Bank has clearlydefined processes and standards related to development work which have to be adhered to. Majority of theprograms I either developed or changed over this period were related to the over night batch processing systems.During this period I was also given the responsibility of being an Oncall Programmer (out of hours). In 1985 theBank sold the Fujitsu Mainframe systems to the Bank of Japan, during the modification (parameterisation) of theprograms I was given the responsibility of establishing a formalised process for system testing (integrated testing).This involved creating testing files, Bank forms that represented data entry items, miscellaneous documents tosupport the whole process. It is to be noted that this process is still used in the current environment (1999).

This role was to control a shift for running the day and night (rotation) Banking systems. This role was responsibleto the Manager Information Technology. The general functions of this role were the same as Computer Operator.

Initially I started as a trainee learning the processes for operating the Fujitsu 230/38 Mainframe and IBM S34. The Fujitsu Mainframes are used to run the Bank's core systems. The IBM S34 was used to run the Bank's cheque capture system. It was also used to sort cheques in serial order after capture. A reconciliation process was also required as part of the cheque capture system. It was the responsibility of the Computer Operations group to complete this task before over night processing could be completed. This position was responsible to the Senior Operator on shift.

During this period I had the opportunity to learn various jobs within the organisation. The duties, which I performed, were general office duties (filing, clerical), telling, enquiries and 2IC relief for branches.

Education record

Secondary School