Wayne Mcnulty Email & Phone Number

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Recruited to set up and mobilise a new contractual arrangement, working with a major national provider. Developing end-to end processes and strategic direction, recruiting and establishing a field workforce and management structure to deliver service, repair and installation capability, initially across London and South East.

Responsible for developing the processes, systems, MI, working methods and job roles across the Operations team in Central Heating Installations (CHI) to improve both the engagement, efficiency and work-life balance of people and also simplify customer journeys and processes to drive costs down and customer satisfaction levels up. Taking a lead role in a.

Providing end-to-end strategic business management and inspirational leadership to engage & motivate the workforce and ensure delivery of operational plans. Team responsibility - Direct reports x 6 Area Heating Managers (AHMs), 36 District Heating Managers (DHMs) & c 500 Technical Installation Engineers plus Contractors. Building strong working.

Initially appointed as Operations Manager (Service & Repair) for Kent & Sussex region, responsible for the combined activities of 260 staff both in-field and office based including 11 direct report front-line managers. In 2000 I was asked to take up the same role in the West and Central London region.

Responsible for the direct leadership of a team of service engineers and contractors, Coaching and motivating team to deliver exemplary standards of service. Ensuring compliance with company policy and also with statutory requirements on health and safety matters and gas safety regulations.Regularly assess competence and performance of team, taking.