Responsible for the oversight of the Project Management Office in the execution of the company strategy.Ensure strong governance over PMO process while promoting full transparency and reporting to the governance committee and executive team.Ensured all projects, programs and entire portfolio follows all state and federal regulations as well as internal audit control guidelines.Oversight of the portfolio of projects and programs and alignment with the company’s strategic plans.Partnering with business units in planning and developing project roadmaps.Acts as a consultant to business leaders in the crafting strategy on projects.Developing and leading enterprise process improvement and efficiency program.Developed and implemented enterprise resource planning and allocation that resulted in greater efficiencies in project planning.Partnered with CIO to ensure better alignment and synergies between IT and the PMO.Transformed and matured the PMO by implementing sound, efficient processes, developing staff leadership and technical skills, and transparency with KPI’s and performance dashboards.

Responsible for the successful completion of all projects within an Infrastructure as a Service (IaaS) Program as well as other technical program areas including: Directed all program activities Coordination and supervision of technical and administrative staff. Ensured compliance with relevant corporate and government policies and standards. Prepared and provided various reports and technical reviews to senior management.Performed program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement. Performed business development activities, including the preparation and review of technical and cost proposals. Coordinated and monitored sub-contractor activities and administered subcontractor deliverables and finances. Served as a liaison with clients to coordinate activities, negotiate tasks, and solve problems. Brought program in compliance with federal regulations and maintained clients license to do businessThe program became more efficient and cost overruns were brought under control.

Responsible for the delivery of eGovernment services through a self-funded portal contract. Managing the day-to-day operations of Iowa Interactive. Managing the project portfolio, project pipeline, project queue, timelines, resources, and on-time delivery of projects in compliance with the state contract. Oversee Creative Services and Customer Care teams within Iowa Interactive ensuring all functional areas of the portal work cohesively for the best possible customer experience. He has also worked extensively with Iowa local government partners in service delivery.

Responsibilities for the larger end-to-end solutions being implemented by some state agencies. Responsible for the daily oversight of project activities within the project management team including taking over projects that needed additional resources and management. In addition to being in the project manger roles Mr. Middleton also:Assisted in developing the portals software development life cycle (SDLC)• Assisted in developing measurable customer feedback mechanisms• Organized, staffed, and directed project teams and consultants • Provided customer support for state agencies, associations, and constituents

•Responsible for the larger end-to-end solutions being implemented by some state agencies. •Responsible for the daily oversight of project activities within the project management team including taking over projects that needed additional resources and management to bring back on schedule. •Lead efforts in implementing a sound project life cycle to include project management processes and documentation (e.g., functional specifications, change management, requirements gathering, best practices)•Assisted in developing measurable customer feedback mechanisms•Organized, staffed and directed project teams and consultants •Provided customer support for state agencies, associations, and constituents

Technical Consultant assigned to Wells Fargo security software support

Responsible for a staff of 110 customer care associates as well as management staff responsible for servicing web customers. In addition to his Web Center Manager work, Mr. Middleton also:• Managed a team of technical support personnel responsible for the development of an internal intranet designed to move the main sears.com web center and associated back up center to a paperless environment.• Lead efforts developing key online applications for the intranet that helped create efficiencies for the center, reducing the average call time from 13 minutes to less than 3 minutes.• As a Six Sigma Green belt worked on several internal projects to bring efficiencies to the new start up startup operations of the web center.• Assisted in writing functional design documentation for the sears.com eCRM (Customer Relationship Management) system• Assisted in writing requirements and consultation for the implementation of an email management system which processed over 150,000 emails per month