Wayne Morrison Email & Phone Number

Australia

Botany, New South Wales, Australia

#Freight Forwarding

Narellan, New South Wales, Australia

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Preston, Sydney

• This role was a customer service and import sea freight job combined.
• Involving contacting the shipper and consignee to arrange shipment.
• Assisted customers with setting appointments, shipping and special orderrequests, and arranging merchandise pick-up at other locations.
• Registration of shipments in EDI.
• Working with the Customs Broker for clearance.
• Updating KPI's and milestones in EDI.

Banksmeadow, New South Wales, Australia

• Imports sea freight registration in EDI
• Tracing and tracking import shipment and documentation.
• Contacting carriers and transport operators to arrange collection anddelivery.
• Providing efficient and professional customer service.
• Participated in continuous improvement by generating suggestions,engaging in problem-solving activities to support teamwork.
• Identified issues, analysed information and provided solutions to problems.

Botany, New South Wales, Australia

• Air Freight Customer Service and Cartage.
• Collection of freight from the Airlines to the bonded warehouse.
• Arranging Customs and Quarantine (Aqis) inspections in the warehouse.
• Invoicing the shipment.
• Updated KPI's and Milestones.

Botany, New South Wales, Australia

• Sea freight and Air freight customer service.
• Registration of shipments arrange documents and permits (customs andAqis) for the customs broker to clear.
• Servicing very high end clients handling their every need and request.
• Arranging collection of cargo (airport or wharf) for delivery to ourwarehouse.
• Keeping KPI's and updating Milestones via EDI.
• Assisted customers with setting appointments, shipping and special orderrequests, and arranging merchandise pick-up from our warehouse.

Rosebery

• I was the cartage coordinator for the buddy up system in customer service.
• My CS buddy was Deddy Hidayat together we arrange our clients customerclearance process all the way to delivery.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and makedecisions.
• Used coordination and planning skills to achieve results according toschedule.
• Advised updates such as ETA's of delivery, delays and confirmation onCOD's shipments.

Alexandria, New South Wales, Australia

• Document Runner/ Air exports/ Cartage/ Customer.
• This was my first job in the industry, Joining Exel Aust. throughMyfreightcareer.
• I started in Air exports, Air imports, Import sea and even a documentrunner, slowly rotating through all the different departments in freightforwarding.
• After two years, I completed this and was offered a full time job in cartage.
• I spent a combined four years all up at a great company, a great foundationto my career.