My role within Melbourne Water is to lead the team responsible for delivering a range of key learning activities, create a learning culture that values learning and continuous improvement that will grow to become a learning organisation where: • Learning is a valued aspect of our culture, where the tools, technology, practices and work environment inspire our people to take accountability for their performance in achieving business outcomes, their competence and continuous improvement• Leadership capability and diverse talent enabling business agility, helping leverage the benefits of different ideas, skills and knowledge to benefit the community, and to foresee and respond to changing circumstancesThe role also incorporates – • Align learning with current and future business needs• Create a self-led, self-directed learning ecosystem• Integrate learning with organisational and other business processes• Provide appropriate learning options• Manage learning effectively and equitably• Support application of skills in the workplace• Demonstrate the impact of L&D on organisational performance

A short term contract to effectively engage and collaborate with stakeholders and peer groups across Energy Australia to design, innovative, completed a detailed analysis of a range of program documentation and metrics in order to ascertain impacts to the business and develop a learning strategy targeting blended digital learning and development solutions for the strategic program.

As the L&OD Advisory Lead I play a pivotal role in supporting our business in the most effective way possible by leveraging L&OD and business expertise to positively impact business outcomes and delivered key business unit specific L&OD programs of work that are aligned to enterprise strategy.

Led a team to scope, design and develop OD interventions including interventions from the culture road map, talent, leadership and speed to competence. Worked collaboratively across business and OD to scope, design and develop OD interventions that address current and future business requirements. Drove innovative design thinking to learning solutions. Challenged the business and OD to develop interventions that are aligned to Enterprise, BU and HR strategies and plans. Articulated portfolio OD plans and contribute to an integrated view of OD strategy, its operating model and quarterly plans. Managed the performance of individual team members and provided effective coaching to develop staff and improve quality of OD outcomes through formal reviews, ad hoc performance conversations and coaching

Led a learning team to manage the scoping and deployment of large, complex learning programs. Work with Industry Partner Training Groups, to ensure the execution of learning programs is effective. Led the development of the annual and quarterly learning plans of selected Business Units. In collaboration with the BU and HR develop detailed scoping of learning requirements, designed a selection of appropriate learning solutions to assist in the design and or deployment of learning initiatives. Manage the end-to-end implementation of learning and development programs to ensure learners acquire the required core skills and knowledge to perform their role.

As the Executive Manager Learning & Development, I was responsible for all aspects of training, compliance and quality assurance across Field and Retail Sales. Managed a portfolio of 13 clients within the telecommunications, media, utilities, charity and the banking industries. Led a learning team incorporating instructional design, facilitation and capability coaching in a virtual team across Australia and New Zealand which focused on developing innovative and diverse programs for a multicultural workforce. .

As the National Training Manager I was responsible for managing and developing the contactcentre trainers to ensure effective training outcomes in line with business needs and to overallincrease capability to maximise efficiency of training resources

As a Retail Facilitator my role involved identifying, recommending, delivering and evaluatinglearning solutions that suits the individual needs of Retail and cover the key aspects for people toundertake their role including; inductions, Retail operations, market based management, productand service innovations and business transformation.