Wayne Nagle Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Melbourne, Victoria, Australia

Employed to transition a traditional retail travel business into a viable e-commerce player- Leading over 300 staff across 52 retail stores, driving performance through sales, product and marketing departments- COVID was declared a pandemic on day 2 of my appointment, exposed to a restructure, retail footprint reduction and ultimately voluntary administration

Sydney, Australia

Charged to replicate the ANZ success, my remit expanded to lead sales teams in Indonesia, Malaysia, Singapore and Hong Kong, leading up to 23 direct reports across APAC. As a senior leader in such a fast paced e-commerce company it is critical to drive the strategy daily with an analytical approach, inspire our people to consistently deliver great results, collaborate with key partners to innovate and lead the industry in both digital and mobile commerce.Taking ownership over the supply and demand strategy, the role includes revenue management, forecasting, risk management, recruitment, coaching and development, merchandising, campaign optimisation, distribution and connectivity, guaranteed that no day will be the same.4 years of consecutive revenue growth however most importantly we have had plenty of fun on our journey. The Groupon culture has an infectious pulse, if you are passionate about making life less boring for millions of customers then Groupon is a brilliant business to grow your ecommerce experience.

Headhunted to change the strategic direction of a vertical losing revenue, I was drawn to the challenge of owning the ANZ P&L, developing a winning distribution strategy and transforming a diminishing brand perception.Empowered to rebuild I strategically hired on cultural fit, developing a high performance culture After 1 tough quarter executing the new strategy, the power of the Groupon database was unlocked with 11 consecutive quarters of revenue growth.Revenue tripled in the first 2 years collecting back to back sales team of the year for YoY revenue growth. Personally awarded one of the top 5 annual accolades “Great people make great companies”. U.S public listed companies are fast paced and require resilience, proud to have developed a team of industry experts while driving the transition from daily deals to a globally relevant distribution and marketing platform.

Sydney

- Ownership of key hotel chain accounts from deal negotiation to closure and relationship management- Account management and ongoing negotiation of commercial terms to grow and maintain partnerships - Key global accounts managed included Accor, Marriott, IHG, Starwood, Hilton, Carlson, Choice, Best Western, Wyndham and Hyatt- Key regional accounts managed included Toga, Oaks, Mantra, Rydges, SilverNeedle, StayWell, Taj, WorldHotels and Ascott - Executive level exposure to ecommerce principles across multiple APAC markets- Development and execution of strategic plans based on competitor analysis and industry trends- Ongoing business reviews with key accounts making strategic recommendations to grow the partnership- Liaising with internal departments and key stakeholders to enhance products, improve processes and maximise revenue- Launch promotional campaigns and engage internal departments to merchandise deals- Collaborate with partner marketing to sell media assets and optimise campaigns including EDM, targeted display advertising, sponsored search, retargeting and click off functionality - Exposure to strategies optimising marketing channels including meta search, travel research, SEM, SEO, social media, EDM, brand and offline- Distribute inventory and troubleshoot competitive issues across various connectivity methods including XML, GDS, Pegasus, extranet, channel managers, wholesale, white label affiliates and web service partners- Exposure to applications including Cognos, QL2, Microstrategy and Salesforce- Consistently overachieved KPI’s across competitiveness, revenue and strategic objectives- Recipient of annual HotelClub employee award voted by colleagues

Sydney

- Initially 1 of only 2 market managers sourcing hotel supply for Australia, negotiating static wholesale rates and allocation for Flairview Travel - Sourcing hotel supply and negotiating commission levels for RatesToGo and HotelClub- Transitioned the HotelClub platform to dynamic rates, negotiating new evergreen agreements to aggressively increase supply- Generating demand by sourcing and merchandising promotions for domestic and international markets- Contracted hotel partners on behalf of OWW, migrating rates, inventory and content across to a new global platform- Key account management, revenue management, statistical analysis, operational support - Overachieved half yearly targets on 2 occasions, selected to represent Pacific team at the global OWW conference in Chicago for 2 consecutive years

Wimbledon Uk

- Sales Manager at largest online independent retailer of package holidays in the UK- Managed 8 team leaders and 70 travel consultants selling package holidays across the UK, Europe and the U.S - In the final year in charge, successfully achieved 2006 annual sales target of £35 million- Product research, development and implementation across diverse travel products including ski, cruise, hotel, air and car packages - Monitoring performance and analysing statistics to maximise revenue- Liaise between all departments and key stakeholder to increase efficiency, teams included Commercial, Product, Marketing, Invoice and Ticketing, Database, Customer Care and IT- Managed commercial deals with suppliers to maximise profit margin- Development and implementation of training and succession plans for staff - Interviewing, hiring, performance management and staff appraisals - Designed and implemented a new pay and bonus structure to incentivise staff to overachieve- Customer complaints, dispute resolution and conflict management- Voted employee of the year 2006 by colleagues

Banff Canada

- Wholesale accommodation, transport and tour specialist across Canada and the U.S- Reservation agent developing FIT wholesale tour packages- Selling hotel, rail, flight and tour packages to North American travel agents - Handling customer service issues and account reconciliation- Upselling and merchandising promotional offers

Whistler Canada

- Industry leader of developing and management of Nth American resorts- Frontline customer service role with 4 direct reports- Developing programs, selling ski school packages and upselling retail merchandise- Accountable for setting call centre and reservation centre staffing levels and KPI’s- Cash handling and auditing responsibilities

Sydney Australia

- Sports event management in Sydney - Managed all logistical and operational aspects for small and large scale events- Facilitate corporate competitions and team building activities- Direct marketing and business development responsibilities