Wayne Nagle Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Melbourne, Victoria, Australia

Employed to transition a traditional retail travel business into a viable e-commerce player- Leading over 300 staff across 52 retail stores, driving performance through sales, product and marketing departments- COVID was declared a pandemic on day 2 of my appointment, exposed to a restructure, retail footprint reduction and ultimately voluntary.

Sydney, Australia

Charged to replicate the ANZ success, my remit expanded to lead sales teams in Indonesia, Malaysia, Singapore and Hong Kong, leading up to 23 direct reports across APAC. As a senior leader in such a fast paced e-commerce company it is critical to drive the strategy daily with an analytical approach, inspire our people to consistently deliver great results.

Headhunted to change the strategic direction of a vertical losing revenue, I was drawn to the challenge of owning the ANZ P&L, developing a winning distribution strategy and transforming a diminishing brand perception.Empowered to rebuild I strategically hired on cultural fit, developing a high performance culture After 1 tough quarter executing the new.

Sydney

- Ownership of key hotel chain accounts from deal negotiation to closure and relationship management- Account management and ongoing negotiation of commercial terms to grow and maintain partnerships - Key global accounts managed included Accor, Marriott, IHG, Starwood, Hilton, Carlson, Choice, Best Western, Wyndham and Hyatt- Key regional accounts managed.

Sydney

- Initially 1 of only 2 market managers sourcing hotel supply for Australia, negotiating static wholesale rates and allocation for Flairview Travel - Sourcing hotel supply and negotiating commission levels for RatesToGo and HotelClub- Transitioned the HotelClub platform to dynamic rates, negotiating new evergreen agreements to aggressively increase supply.

Wimbledon UK

- Sales Manager at largest online independent retailer of package holidays in the UK- Managed 8 team leaders and 70 travel consultants selling package holidays across the UK, Europe and the U.S - In the final year in charge, successfully achieved 2006 annual sales target of £35 million- Product research, development and implementation across diverse travel.

Banff Canada

- Wholesale accommodation, transport and tour specialist across Canada and the U.S- Reservation agent developing FIT wholesale tour packages- Selling hotel, rail, flight and tour packages to North American travel agents - Handling customer service issues and account reconciliation- Upselling and merchandising promotional offers

Whistler Canada

- Industry leader of developing and management of Nth American resorts- Frontline customer service role with 4 direct reports- Developing programs, selling ski school packages and upselling retail merchandise- Accountable for setting call centre and reservation centre staffing levels and KPI’s- Cash handling and auditing responsibilities

Sydney Australia

- Sports event management in Sydney - Managed all logistical and operational aspects for small and large scale events- Facilitate corporate competitions and team building activities- Direct marketing and business development responsibilities