Wayne Norris Email & Phone Number

High Wycombe, England, United Kingdom

Professional Glass Polishing. 15 years experience. Removal of surface damage to most glass surfaces.

● Responsible for a team of field based technicians● Vehicle fleet management including arranging services, repairs and hiring lease vehicles whenneeded.● Managing stock levels and ordering consumables from different suppliers.● Managing equipment maintenance and repair.● Controlling monthly budgets and maximising potential revenue through KPI's and continuousimprovement.● Producing monthly reports outlining project specific performance and analysing profit/loss.● Conducting on site surveys and writing up H&S Method Statements and Risk assessments. Ensuringcompany is compliant to all H&S legislation.● Managing RIDDOR.● Meeting various different clients on site carrying out demonstrations, discussing our services andproviding them with quotes.● Managing a number of projects at any one time and visiting sites to ensure customer satisfaction anddeadlines are being met.● Motivating team to achieve targets and deadlines through site visits and incentives.● Providing technical support to the team.● Individual man management dealing with disciplinary procedures, conflicts and adapting todifferent personalities.● Recruitment. Shortlisting candidates and conducting interviews.● Responsible for all training for new starters and further training for existing technicians. ● Discuss with directors future plans and strategic development.● Respected decision maker within company.

● Travel to various sites carrying out restoration jobs. This mainly involved scratch removal from glass panels.● Meeting a diverse range of customers from residents to site management on a daily basis and representing the company in a professional manner.● As team leader I was responsible for a small team and meeting deadlines on the project I was assigned. I liaised with the site manager and escalated any problems to my Operations Manager.● I was responsible for the admin of each project i worked on and the compliance to our Method Statement.