Provided end-to-end customer service for online grocery orders; verified orders for accuracy, packaged orders for vehicular transport, and delivered orders to customers.

Provided customer service for the sale of various battery and light bulb technologies for vehicles, cellphones, home phones, cameras, watches, and other electronic devices. Provided in-store battery replacement, recommended products and drove store sales exceeding company’s standard.

Received deliveries from various vendors and entered into inventory. Processed new orders per customer requests. Loaded delivery vehicles. Delivered parts to customers. Maintained shelves in warehouse. Operated forklift as needed.

Maintained various plants and planting material. Assisted customers with plant selections. Provided cash register support. Provided landscaping support to customers homes.

TSA Airport Liaison for communications upgrades; briefed airport executives on plans for checkpoint telecommunications capabilities.Established and managed the TSA help desk; received award for honesty and integrity. Deputy Network Manager responsible for oversight of the various communications boards that met to discuss and implement network functionality and upgrades.

Installed Voice Over Internet Protocol communications (VOIP) systems into various businesses in the Baltimore, MD and Washington, DC area; Altigen and 3Com NBX. Notable installation included the 3Com NBX at the NAACP headquarters in Baltimore and their Washington, DC office.

As a member of the Information Resources Management Division, I was responsible for maintaining voice communications systems and circuitry. Received trouble calls from Washington DC facilities and from field offices across the United States. Resolved trouble calls over the phone or responded to the local facilities. Project manager for telecommunication upgrades to local facilities and field offices. Represented the USSS at Department of Treasury telecommunications meetings. Notable projects;… Show more As a member of the Information Resources Management Division, I was responsible for maintaining voice communications systems and circuitry. Received trouble calls from Washington DC facilities and from field offices across the United States. Resolved trouble calls over the phone or responded to the local facilities. Project manager for telecommunication upgrades to local facilities and field offices. Represented the USSS at Department of Treasury telecommunications meetings. Notable projects; ordered the installation of circuitry to the newly built headquarters, established a voice communications hub for the law enforcement command centers at various special /major events in cities throughout the US (Papal visit to St. Louis, MO; World Energy Council in Houston, TX; Democratic National Convention in Los Angeles, CA; Inauguration in Washington, DC; President's Summit for America's Future in Philadelphia, PA). Show less

Basic Training- Fort Dix, NJSignal Branch Training- Fort Gordon, GA1976-1992 White House Communications Agency, Washington, DC / Camp David, MD / Luke AFB, AZ1992-1996 Office of the Supreme Allied Commander Europe, Mons, Belgium