Wayne O'Connor Email & Phone Number

Throughout my career I have been working with customers both face to face and via telephone in managing projects for various companies, both B2B and B2C trying to solve problems within peoples businesses. Having owned a company, I have an appreciation of the daily operations required to run a business and have demonstrated a strong sense of self-motivation and determination to meet targets and increase profits.I have a proven track record of success in sales, account management, project delivery and customer service with websites and digital marketing. I take pride in creating the best solution for my clients’ needs, and I have a strong work ethic.• I am able to effectively research competitors and identify unique selling points and exploit these to gain sales.• By taking time to fully understanding customer needs I am able to offer tailored best practice solutions, build strong ongoingrelationships with new customers and strengthen existing relationships.• I’m able to manage day-to-day workflow between creative and production, including initiation.• I recognise the importance of creating and maintaining a high level of customer service for new and existing clients.• I effectively evaluate and communicate client needs and expectations to internal teams, ensuring project information isaccurate, complete and timely.• Problem solver with a get it done attitude.Achievements; • Provided digital services to over 500 customers.• Worked with 300+ clients from point of sale to completion and after care.• Within my entrepreneurial role I managed to self-create over 70 leads per month using different marketing streams.• Managed a team of 15 digital specialists to achieve consistent targets.• Increased a website’s traffic by over 100,000 daily visits.• BPA Advanced customer service qualified.