Wayne Pack Email & Phone Number

Long Beach, California

• Facilitate employee orientation, customer service training, operational orientation and security screener courses• Manage training and certification programs to meet divisional strategic objectives• Train security staff on cruise line partners’ policies and procedures with a focus on customer service• Train and manage the performance of cruise line security screeners • Oversee various components of US cruise port facility operations• Conduct facility security audits to ensure compliance with regulatory bodies (e.g., U.S. Coast Guard) requirements

Miami/Fort Lauderdale Area

Manage the overall training, development, and certification programs to meet divisional strategic objectives. Ensure the division exceeds compliance with US Coast Guard (MTSA-Maritime Transportation Security Act), International Maritime Organization (IMO), International Ship and Port Security (ISPS), Florida Department of Law Enforcement (FDLE), business partners’ policies and procedures (Royal Caribbean Cruise Lines, Celebrity Cruise Lines, Princes Cruise Lines, Carnival, MSC Cruise Lines, Radisson Seven Seas, Seabourn Cruises, Holland America), and division’s human resources policies and procedures. Train and manage performance of 400 security screeners. Oversee 11 port facility security screening operations across the United States and Puerto Rico. Manage training department and local office budget. Oversee and conduct facility security audits to ensure compliance with regulating bodies’ requirements.

Pittsburgh, Pa

* Facilitated new hire and recurrent flight attendant classroom and simulator training.* Facilitated joint training sessions with Pilot fight department focusing on crew resource management and emergency situations.* Facilitated corporate education programs and quality seminars to Flight Attendants focusing on corporate wide policies and procedures and adherence to Federal Aviation Administration (FAA) regulations.* Conducted Flight Attendant performance evaluations focusing on safety protocol, customer service and overall quality.* Mentor and coach to new Flight Attendant trainees on-board aircraft.

St. Louis, Missouri

* Opened flight attendant base and oversaw initial operations.* Developed a new hire recruitment program and managed new employee onboarding program.* Hired, trained, supervised, and evaluated the performance of flight attendants in base. * Managed all aspects of Flight Attendant work and training schedules.* Researched, developed, and facilitated Federal Aviation Regulation (FAR) curriculum which included trainer playbook, student manual, job aids, videos, simulations, and assessment tools.* Collaborated with FAA safety inspectors to ensure training program compliance with Federal Aviation Regulations.* Developed Federal Aviation Regulation carrier-specific safety compliance manual.