Led the strategic design and implementation of operations strategies in alignment with business growth and financial management objectives. Optimised operational processes, monitored project progress, liaised with clients and suppliers, and ensured exceptional OH&S standards. Executed change management strategies, championed new business development, and leveraged continuous improvement methodologies to maximise supply chain, logistics, and warehousing performance for clients. Leveraged broad knowledge and experience in 3PL service management, client relations, warehouse automation and management systems.Some of my key achievements:♦ Successfully served as Operations Lead for new business implementations, namely Lindt & Sprungli (Australia), Toll Logistics Optimisation Centre (Multi-user), Mondelez International (Kraft / Cadbury), and Funtastic Australia.♦ Administered logistics operations for major international brands such as Nike, Coles, and Mondelez♦ Enhanced Site Revenue by 100% by promoting organic growth and new business implementations.♦ Slashed Labour Costs by 20% through the introduction of robust labour planning and productivity KPIs.♦ Accomplished 5% growth in Overall Work Rate through process and productivity improvements.♦ Generated Annual Savings to the tune of $1.8M through continuous improvement based off structural and cultural initiatives.♦ Successfully extended and renegotiated existing Logistics Service Agreements, in addition to negotiating favourable terms for Union Enterprise Bargaining Agreements.♦ Led efforts to secure and maintain ISO 9001, ISO 14001, AQIS, and HACCP quality management standards.♦ Oversaw the successful decommission of the Toll Ford business following the closure of Ford Manufacturing in Australia, involving asset reconciliation/sale, redundancy/redeployment, etc.♦ Envisioned and executed a Multiuser Warehouse Strategy as well as implemented Toll’s Chain of Responsibility awareness training.

I administered operations of a national network of fulfilment Distribution Centers across NSW and VIC, comprising 300 staff / contractors, and a distribution fleet of 60+ vehicles, with an annual logistics budget of $22M. I held accountability for addressing contractual requirements, incorporating associated KPIs, continuous improvements, and financial reports. I drove reduction in operating costs and governed increased volume to deliver outstanding service to clients.Some of my key achievements:♦ Successfully restructured and turned around business, increasing operating contribution as a percentage of revenue by 6.5%.♦ Accomplished 20% reduction in direct labour cost per item by introducing productivity KPIs, labour planning, system enhancements, process and procedures, and warehouse layout.♦ Slashed customer complaints by 60% through the achievement of 98.5% DIFOT, 99.8% pick accuracy and improved product quality.

I was responsible for nurturing positive and productive relationships with clients and ensure excellent service with full P&L accountability for all warehouse operations. I led and monitored effectiveness of continuous improvement programs, employee development, as well as organisational health and safety.Some of my key achievements:♦ Increased Net Operating Contribution by 5%.♦ Designed and implemented operational productivity Key Performance Indicators.♦ Successful negotiation of site Enterprise Bargaining Agreement with NUW.♦ Obtained and maintained AQIS and HACCP accreditation.