Create new content from Nursery to 12th across all sports. Work with the recruitment team to acquire new resources Train new employees on the Sportz village process Set up sports clubs in universities. Audits across centers to maintain the quality of sessions.

Trained more than 400 new employees as per The Little Gym standards Trained employees in different areas like spotting, movement analysis, and child psychology. Trained employees for class management and curriculum needs. Managed end to end Internship and Fast start training for all new franchisees. Collaborated with Centre managers to come up with easy and simple ways of delivering training modules to instructors on periodic basis. Managed online learning in terms of curriculum and tracking Instructor lead certification. Provided support to more than 20 Franchises across Pan India and Sri Lanka. Served as an expert in managing all aspects of curriculum. Assessed any dips in performance and quality across all center's and implementing appropriate quality measures.Conducted post-training assessment program to ensure that training is working. Provided feedback to agents to improve performance.

Monitored websites and tracked scam trends. • Performed Quality Monitoring (Supports, Content Review and Anti-fraud) • Provided feedback to agents to improve performance. • Tracked the performance of the agents

Reviewed and verified all new accounts created on the client website Reviewed and verified all transactions made on the client website. Identified and eliminated fraudulent accounts.

Monitored queues, prepared Intraday reports such as Hourly reports, Intraday Tracker, Attendance tracker, Downtime Tracker, Transport delay tracker, ID related issues, System issues, Staffing data, CEA Training tracker and various other reports in CMS supervisor.Worked on WFM (Work Force Management). Worked on Total view software to review schedule which is forecasted in IEX on Real-time basis and maintained Service level through CMS supervisor