Wayne Poole Email & Phone Number

Trenton, New Jersey

Designed, configured, manage and maintain the Hyper-V environment for the state of NJPrevious duties:SCCM configuration - deployment of images via PXE, software library configuration vSphere 6.5 - Virtualization of servers, documented the creation process for team, create, manage and restore servers as neededBackup monitoring - Use Commvault to monitor and restore data. Manage backup errors dailyTier 3 support for Printers to include Dot MatrixOffice 365 administration Point is escalation for Help Desk Issues

Greater Philadelphia Area

Kronos training and supportFive9 Call Center Environment (creation and support)Hardware, Software and network support for 400+ usersiCore VoIP deployment and support.

Piscataway, New Jersey

•Provide phone support for Biomedical Research scientist•Provide first and second level support for more than 600 pharmaceutical application•Mobile Access administration: Blackberry, Android, iPhone/iPad, RSA token authentication, VPN services•Cisco voice over IP phone and voicemail account creation and support•Active Directory and password support•Handle an intense call volume, averaging as much as 45 calls and Live Chats per day with POC resolution over 85%•Thorough ticket documentation using TechExcel

• Provided remote and field technical support for multiple business networks, software and hardware, LAN/WAN connectivity issues while communicating effectively to clients of varying technical experience. • Supported droid and iOS mobile devices integrated with Citrix and Microsoft Exchange using Blackberry Enterprise, ActiveSync, and IMAP.• VOIP phone system support; troubleshooting quality issues and phone features through web portal and Edgemarc.• Acted as technical liaison between 3rd party vendor support and clients for vendor specific issues including server patching, database maintenance and errors as well as local desktop issues.• Knowledgeable with Citrix environments including local desktop client access and server side issues. Published applications via Citrix Management Console administered through Active Directory. • Thorough ticket documentation using AutoTask ticketing system.• Administered and troubleshot web filters such as MXLogic and Barracuda.• Administered configuration changes to SonicWall firewalls and troubleshot Lan connectivity and wireless issues with SonicPoint.

Hopewell

• Product support for advanced trading platforms, MS applications, network printing, and more• Mobile Access administration: Blackberry, RSA token authentication, VPN services• Cisco voice over IP phone and voicemail support• Active Directory and password support• Handle an intense call volume, averaging as much as 65 calls per day with POC resolution over 80%

Ccna, Network And System Administration/Administrator

70 Credits, Computer Science

Education record