Wayne Pringle Email & Phone Number

Centennial, Co

Achievements- Successfully recruited and established largest Cochlear Implant Volunteer Advocacy Support Group in company history.- Built Cochlear Implant Volunteer Groups across a nine state region where none had existed, utilizing extensive interaction and product education as well as ongoing customer support.- Organized, executed and served as primary representative/speaker for consumer related events to enhance market growth and generate awareness about implantable technology.Responsibilities- Fostered consumer relationships and supported hearing loss advocacy organizations within the marketplace.- Educated candidates about the benefits of Cochlear products.- Mentored and trained Cochlear volunteers to lead volunteer chapter groups and company sponsored events/activities.- Developed plans with other field staff to effectively achieve regional goals.

St. Louis, Mo

Achievements- Led customer service team for the #1 volume customer service channel in the Division that included up to five service representatives.- Recruited, hired and trained new customer service team that consistently received excellent customer satisfaction reviews.- Streamlined staffing and cut expenses with the implementation of a daily spreadsheet to track order releases for distribution, warehouse and sales management teams’ review.- Reduced charge backs and improved customer satisfaction by partnering with distribution department to create shipping solutions.- Chaired company committee that researched ways to improve training and coaching practices in customer service; put findings into practice on all customer service teams.Responsibilities- Managed daily operations of the Naturalizer Department Store Division’s customer service team.- Facilitated order tracking needs through the redesign of a report that provided important on-order and forecasting information to sales management.- Collaborated with MIS department to formulate a workable report to forecast and track monthly shipping for all accounts.

St. Louis, Mo

Achievements- Curtailed problems associated with store openings by initiating use of a new store checklist that was utilized company-wide.Responsibilities- Supervised the flow of merchandise to all independent and Federated department stores for Brown Shoes’ Naturalizer, LifeStride and Dr. Scholl’s brands.- Managed all customer service and credit issues for these department store groups.

St. Louis, Mo

Achievements- Improved overall annual inventory results by introducing stricter receipt and transfer guidelines that were put into practice in all stores.Responsibilities- Managed daily operations of 10 Naturalizer stores located in southern Ohio, West Virginia and Kentucky.- Trained and supervised 100+ associates located across multiple states.