Wayne Quintal Email & Phone Number

Durban, Kzn, Za

Kwazulu-Natal, South Africa

Spearheaded strategic delivery and led portfolio strategy sessions to align with corporate objectives.Managed IT portfolio, including Service Desk, Technology Support, and IT Asset Management (ITAM). Established an IT Asset Management team to support strategic vision and deliver stakeholder value. Championed the transition to an ITIL-aligned central Service Desk, improving user experience (UX). Leadership task team to develop and refine a company-wide promotion… Show more Spearheaded strategic delivery and led portfolio strategy sessions to align with corporate objectives.Managed IT portfolio, including Service Desk, Technology Support, and IT Asset Management (ITAM). Established an IT Asset Management team to support strategic vision and deliver stakeholder value. Championed the transition to an ITIL-aligned central Service Desk, improving user experience (UX). Leadership task team to develop and refine a company-wide promotion process.Authored and maintained a comprehensive Leadership Handbook for company leaders.Ensured effective communication and swift resolution of issues.Drove continual service improvement, focusing on stability, scalability, and performance enhancement within and beyond team boundaries.Advocated for Change Enablement Collaborated with leaders to define Service Level Agreements (SLAs) and establish governance.Implemented Vendor Management strategies to drive key initiatives.Fostered a team culture that embodies organizational values and principles.Maintained ownership and accountability for Technology standards, processes, and policies.Managed internal and external audits, ensuring compliance with governance policies and procedures.Led a high-caliber portfolio 'Ask' session, setting a new benchmark for company-wide communication.Integrated Artificial Intelligence (AI) into services to maximize value.Partnered with Finance leads to develop an operational costing model.Worked with talent management HR leads, focusing on strategic workforce development.Executed data management and analysis to inform decision-making.Established a Tech Review Board to ensure cutting-edge technology adoption. Collaborated with Project Team Leaders to steer projects to successful completionShared insights from industry conferences to enhance knowledge across the company.As a trusted leader, reported directly to Executives, presenting at monthly updates and participating in critical decision-making meetings. Show less

Durban, South Africa

Leading a team providing 2nd and 3rd line Windows and Mac End User Computing support, consistently remaining one step ahead of business needs working smarter rather that harder exceeding expectations.

Durban Area, South Africa

Derivco is a pioneering software company servicing the emerging online gaming industry. Lead by a passionate innovative team of over 2000 professionals, Derivco is an internationally recognised leader in the field of online gaming. The end-to-end Internet gaming and administrative software suites are internationally prized as industry leaders in terms of innovation and quality. New and competitive thinking is at the center of every daily activity.I have completed Emotional resilience… Show more Derivco is a pioneering software company servicing the emerging online gaming industry. Lead by a passionate innovative team of over 2000 professionals, Derivco is an internationally recognised leader in the field of online gaming. The end-to-end Internet gaming and administrative software suites are internationally prized as industry leaders in terms of innovation and quality. New and competitive thinking is at the center of every daily activity.I have completed Emotional resilience, Assertive communication, toastmasters, Derivco leadership code, Re-mind memory, Harrison personal development, The Influencer, Crucial conversations, Personal Mastery and Results based leadership courses enhancing my ability to plan organise lead and control my Team. I take pride in evolving my team members growing them into passionate, self-aware, self-motivated, driven, honest, caring team members. Show less

United Kingdom

Installation, configuration and maintenance of all Internal Desktop, Server, Storage and Comms / Networking equipment. Working with vendor equipment, Dell, HP, vmWare, IBM, Cisco and Microsoft. Working with, moving to leading a vibrant team responsible for supporting all aspects of internal and external hardware and software comprising 200 users in the UK, Europe and remote users around the world. Daily work involved Staff management. Create and manage performance contract reviews, manage… Show more Installation, configuration and maintenance of all Internal Desktop, Server, Storage and Comms / Networking equipment. Working with vendor equipment, Dell, HP, vmWare, IBM, Cisco and Microsoft. Working with, moving to leading a vibrant team responsible for supporting all aspects of internal and external hardware and software comprising 200 users in the UK, Europe and remote users around the world. Daily work involved Staff management. Create and manage performance contract reviews, manage learning pathways, set and be responsible for respective KPI’s. Dedicated operational Support:Utilise various external and in-house applications to elicit comprehensive information in order to correctly define and resolve daily software and hardware related issues. Continuous learning: In-house and outsourced. Liaise with remote site management staff. Managing hardware orders and deployment. Tracking PO’s, liaising with vendors and onsite support, coordinating racking of equipment, server installations and preps, storage deployment, patch management. Define areas of network weakness, investigate, implement and maintain solutions.Manage infrastructure capacity, manage rack, power supply, fiber and copper patch panel capacity, maintain on site stock levels of essential spares. Performance monitoring and maintenance: Respond to relevant monitoring system alerts as well as via our custom Remedy application. Investigate and resolve system alerts. Monitor system trends and effectively proactively react to dramatic dynamic changes. SQL Database installation and maintenance. DNS Respond to DNS requests ensuring 100% DNS uptime. 24 x 7 Support for server and storage infrastructure. Citrix installation, configuration and maintenance. Publish & maintain applications.Document creation and maintenance, includes inventory list, Warranty status, Visio diagrams of all equipment in rack formation. Show less

Finance And Financial Management Services

Organizational Leadership

Business Management, It

Management

Matric, Matric

Activities and Societies: Rugby Matric

Biblical Theology, Christianity, 4Th Year

Activities and Societies: https://vineyardinstitute.org/ Vineyard Institute is an educational provider for the Vineyard movement, formed.