Wayne Reeves Email & Phone Number

Tampa, Fl, Us

Greater Tampa Bay Area

Data Center Infrastructure Management Specialist

St Petersburg, Florida, United States

Networking Infrastructure - Build, and maintain all equipment needed to control IP traffic. This includes technology contracts and connections to VLAN, security and routing configurations. Web based or direct management. Data Center Infrastructure Management Specialist - supporting 8 data centers.Data Integrity - Find bad data, its source and determine a resolution. Create multiple reports of the company data to find issues or validate data is correct. MySQL query creation.Security - Determine weaknesses and find the needed improvements to satisfy management and the security concern. This might be from website to cloud data storages to internal equipment logs/detections.Website - Update and repair PHP code to meet new business requirements.Updating business rule documentation for IT programing guides.Printer maintenance - monitor all printers within the company, order toner if needed. Also determined if the printer needed replacement or could be repaired over the phone.Database design - required to convert the current spreadsheet database design to a more scalable design. Work with other designers and engineers to verify data structure changes would still work with external software/websites.Inventory Management - from company owned mobile devices, laptops, printers, computers and other company owned equipment that connected to the network or computer. Website and App development for internal and external users using REST API, Website, Android and Apple interfaces.Managed local and remote multi nationalists of 5 of software engineers.

Tampa, Florida, United States

Developing new department to elevate and standardize customer experiences. Designing new software and integrate with other internal systems.

Tampa, Florida, United States

Assisted with customer owned equipment and copier troubleshooting.

St Petersburg, Florida, United States

Create reports from various data sources.Create meetings with the needed stake holders, conduct and lead meetings to complete project tasks.Manage multiple projects at one time with deadlines and urgent tasks.Work with different departments and groups within Bright House Networks.Review and update company processes and procedures, facilitate meetings and request approvals.Responsible for company communications about updates and new products. Work with external companies and vendors about services requested from Bright House Networks.Post product or process change follow-up. Ensuring success of change.Maintain good working relationship with co-workersMaintain and create databases, SharePoints sites, and datacenter.Configure and maintain BHN deployed Sonicwalls also customer routers, firewalls and switches.Troubleshoot WLAN and LAN networking including statically assigning internal equipment, sharing server and network resources.Addressed customer concerns including security configurations for remote access and full domain migrations.Work with third party software vendors, malware and virus removals, BHN hosted MS exchange.Help customers with everyday needs including local domain user configurations, print/drive mapping and wireless.Use Prime, SCG and Belair tools to support customers with WiFi needs.Assisted with channel insertion, channel frequency and MDTA issues.Created a ticketing system for management reports and assisting agents troubleshooting.Troubleshoot BHN cloud IP PBX service (Hosted Voice) including switch maintenance and internet reliability. Appointed the subject matter expert for Wi-Fi and hotspots for BHN BSST department. Participated in the weekly “WiFi install updates” conference callWork with WiFi core and BSS to escalate and resolve location issues.Support SMB and Enterprise customers utilizing Mozy portal and assisting with client software and configuration.Managed Data Center Infrastructure

St Petersburg, Florida, United States

Assisted in creating this role for the company with the goal of providing advanced level support for customer and provide IT services for customer owned equipment.

Information Technology

High School Diploma