Wayne Richards Email & Phone Number

North Ryde

My Role revolves around the procurement of product for each of our branches to enable them to deliver their Smart solutions to our clients.This can involve local and international procurement and shippingI also support our teams behind the scenes with administrative work, product knowledge and testing of productsmySmart is making Smart Cities one mySmart Building at a time

North Ryde, New South Wales, Australia

Nth Ryde

Complete Technology Integrations provide Energy Managment and Control Solutions.My Role is to Co-Ordinate all aspects of project delivery in NSW.This includes procurement of product, supply of documentation, Invoicing, Inventory Control, Technical Support

Nth Ryde

I was charged with developing and managing the National Service Agent Network for Epson's Business Systems product range. I prepared reports for stake holders at both local and international levels. Provided product training for both use of and servicing of productsDevelop and manage the National Service Agent NetworkAssist Distributors with support of Epson productsLiaise with Seiko Epson Corp technical staff reporting on support and service activities and QA issuesEstablish accurate, responsive reporting channels so that information is communicated effectively to all layers of the channel, ie. Seiko Epson Corporation, Epson Australia, Distributors, Service Agents, Dealers & End UsersAssist with promotional activities, trade shows, road showsLiaise with spare parts co-ordinator to facilitate spare parts procurement and ensure spares listings and spares bulletin updates are processed and updated quicklyDevelop and implement QA procedures with regards to local requirements of Business Systems Products and ensure technical difficulties are reportedCo-ordinate Business Systems web page updates, both open and Secure WebBusiness Systems divisional database administrationManage and advise direct reporting staff

Nth Ryde

Support a large user base, both dealers and end-users, with the integration and use of Epson Business Systems products via telephone, email, www and personal contactAssist distributors in Australia and New Zealand with support of Epson Business Systems products, including the provision of technical training and documentation regarding new technologies and productsConduct and chair monthly technical meetings with distributorsMaintain the Business Systems website including Product Information and Technical SupportCreate, develop and write software utilities for Epson Business Systems products, such as demonstration programsAssist with promotional activities, trade shows, road shows, etcReport support activities to Japanese and local offices on a monthly basisReport to Japanese and local offices on issues relating to reliability and QA of Epson Business System ProductsLiaise with Japanese Technical staff as required

Gladesville

I was a Service Engineer responsible for both onsite and in house servicing of Scientific Equipment used in the Analytical Chemistry Field.I took up this position after Selby-Biolab purchased my previous Company Activon Scientific

Thornleigh

Various Roles starting in Warehousing and Logisitics management and moving on to In House Service and Pre-Delivery Technician and onsite Service Engineer in the Scientific Industry.I moved to Selby Biolab after they purchased Activon Scientific

Associate Diploma Electrical Engineering, Electrical Engineering Technologies/Technicians

Higher School Certificate, Higher School Certficate