Wayne Ricketts Email & Phone Number

Leamington Spa, England, United Kingdom

Development and roll out of BC Policies, standards, processes and procedures across the business to ITIL, ISO & BCI standardsImplementation of BC tools Engage and worked with key business stack holders to educate the importance of sustainability, generate funding to close gaps and mitigate business risks

Responsibilities include- Management of 3rd Party Security contracts (examples - Microsoft, TCS & IBM)- Security Incident & Problem management- Accountable for SoC, SIEM, McAfee ePO, HIDS solutions and management- Review and manage outsourced IT security contractual obligations- Day to day Operations management- Collaborate and review IT Security Architects proposed security solutions are fit for purpose and are delivered with minimal impact to the business

Responsibilities include- Reviewing BIA & Disaster Recovery solutions - Developed, tested and implemented the IT business continuity plans and processes (including comms procedures)- Wrote and implemented the company policies for Business Continuity and Service Continuity to meet the TATA business excellency model- Developed the Supplier BCP & SCP requirements and standards- Manage day to day DR planning, testing and reporting of internal solutions as well as 3rd party services

Solihull

Managed the 3rd line technical team - Responsible for all JLR Data Centres and facilities management- Responsible for core technologies such as Active Directory, FIM, Directory services, NAS and SAN environments as well as back up solutions- IT Security toolsets (including McAfee ePO, Server patch management)- 3rd party service management (IBM, Suse Linux and Microsoft support contracts)- Contract reviews and negotiations- Storage and Capacity management (Dell NAS and SAN environment)- Internal and External audit compliance (including S-Ox reviews)Key Achievement- The migration and separation of JLR key applications and systems from the Ford Motor Company to the newly created JLR domain as part of the sale to Tata Motors (Clone and Go), circa 2500 server estate- The management of the outsourcing of the Technical Services department to TCS off shore team as part of the off shoring of services project

Implementation of the following security tools - HIDS, McAfee ePO, SIEM- Day to day incident and operations management of security incidents- Audit and Compliance reviews through to closure

The planning and management of the PC renewal project within Land Rover circa 12000 devices across the whole of the company (including Global sites).

Msc, It For Management, Distinction

Foundation V3

Service Strategy V3

Service Operations V3