I lead a high-performing team of talented communicators striving to deliver world class communications and change expertise to align our organization and engage all stakeholders. We're not perfect, but do our best to continuously improve.

I deliver strategic communications support, leadership and counsel to internal and external stakeholders, including INPO's member utilities. In doing so, I help advance INPO's mission to promote excellence in the operation of commercial nuclear power plants by achieving the highest levels of safety and reliability.

On a short-term project, I led communications and change management supporting a pilot deployment of Microsoft Teams with a global technology company. My takeaways: strategic planning is key, but remain flexible because a global pandemic can torpedo the best of plans requiring a complete pivot; daily check-ins for the project team, even for 10 minutes, are vital to adjusting and staying on track; keep your communications content, channels and cadence very clear, concise and consistent...less can be more!

As part of a cross-functional team, I Ied communications strategy, content development, implementation, measurement and evaluation designed to drive orchestrated change and improved business performance for 30,000-plus team members and our clients. Helped achieve engagement and activation levels of 90-plus percent, while increasing online Communities of Practice participation and knowledge sharing by more than 200 percent.

Orchestrated organizational communications, public relations, marketing services and product education for this leading manufacturer of bakery ingredients and products, supporting 8,500-plus employees, manufacturing, logistics, R&D, market channels, sales and customers in more than 100 countries. Helped combined four previously-siloed businesses into one global integrated company and brand experience. My programs delivered improved employee engagement, change management implementation, clearer brand positioning, strategic Thought Leadership, increased awareness, strengthened crisis avoidance and competitive differentiation.

Global leadership for client services, corporate/marketing communications and change management supporting technology-sector and manufacturing brands including Dun & Bradstreet, GE Energy Management, GE Power & Water, Hewlett Packard and Manhattan Associates. Teams comprised of up to 25 colleagues across Americas, EMEA and APAC.

Led client services (corporate/marketing communications and change management) in Southeast, 20-person staff, new business development and P&L management. Clients included American Airlines, Brinker International, Cox Enterprises, Dow Chemical, Georgia Credit Union Affiliates, Honeywell, Old Dominion Freight, Opus Development, Northrop Grumman, QUIKRETE, Saint Joseph’s Healthcare, Sealed Air, Tennessee Valley Authority, The Coca-Cola Company, U.S. Army and US Airways.

Led eight-person team and programs resulting in more than 60% of new client acquisitions and a 400% increase in professional services revenues.

Helped grow company for eventual acquisition, while managing a ten-person team responsible for all global marketing initiatives.

Client-Related Highlights: - Developed a global change management communications program for Lanier Worldwide- Introduced Delta Express, the airline industry’s most successful low fare launch- Launched Delta Air Lines throughout Latin America and Asia-Pacific - Repositioned Equifax to broaden awareness and understanding of non-credit related services- Developed local market rollout for LOWES’ penetration into traditional Home Depot markets- Established Padgett Business Services as American small business expertAgency-Related Highlights: - Helped build Ketchum to number one position in Southeast, and third largest in global network- Developed client satisfaction/loyalty measurement and evaluation process- Initiated major technology practice acquisition- Integrated Workplace, Corporate, Sports, Healthcare and Ethnic Marketing practices- Increased annual employee retention to 87%, compared to industry average of 60%- Led clients averaging 20% annual budget growth and six years of doing business with agency- Co-managed 95-person staff across Corporate, Technology, Consumer and Health practices

- Spearheaded Corporate, Technology and B2B practices- Led client group averaging 20% annual budget growth- Managed agency's largest account Lanier Worldwide- Supported media/analyst relations, events marketing, lead generation, employee engagement