Wayne Robertson Email & Phone Number

Sabillasville, Maryland, United States

Provide instructional support for approximately 160 students ranging from Kindergarten through Grade 6. Collaborate with teachers to provide focused assistance for small groups of students struggling with mathematics, phonics, reading and writing. Assist in proctoring multiple State and County testing sessions for students. Serve as a daily substitute teacher, where necessary, for Kindergarten through Grade 6. Develop positive relationships with students to help motivate a positive learning environment. Manage over 200 devices, including desktops, laptops, tablets, Chromebooks, printers, document projectors and intelligent teaching boards, ensuring optimal operational availability. Troubleshoot and resolve various hardware, software, and networking issues

Bethesda, Maryland, United States

Daily, validated data loads from PeopleSoft Financials to various Hyperion Essbase data cubes. Researched data discrepancies with SQL and Hyperion Smartview spreadsheets. Provided functional and technical support for a user base of 450 associates with Hyperion Web Studio, Hyperion Workspace, Hyperion Smartview, and PeopleSoft Financials. Crafted functional and technical documentation to assist team members in supporting end user inquiries. Performance tested financial reports created by the report developers prior to migrating to the production environment. Processed end user driven metadata change requests via Hyperion EAS. Maintain dimensional data mappings for the Essbase cubes in Hyperion FDMEE. Partnered with contracted consultants to support various system upgrades and updates with Hyperion Essbase and PeopleSoft Financials Served as training resource for new team members.

Bethesda, Maryland, United States

Collaborated with approximately 100 accountants to update or create financial reports and queries in PeopleSoft NVision, PeopleSoft Query, Hyperion Financial Reporting and Hyperion Smart View. Refined existing reporting using Excel macros and Visual Basic to cut manual interaction in half. Monthly, prepared 20 recurring SAS reports for the accountants. Performed monthly coding updates to existing SAS reports based on requests from the end users. Updated pool of approximately 1,000 PeopleSoft Combination Edits and Allocation Steps on monthly basis from submitted maintenance requests.

Bethesda, Maryland, United States

Analyzed scorecard metrics to identify processes failing to meet established standards, or at risk of falling below standards. Worked with senior leadership and process teams to document and evaluate current procedures, highlighting deficiencies. Facilitated working sessions with process teams to evaluate process steps and define solutions for improvement. These sessions resulted in scorecard metrics improvement, on average, of 10%. Collaborated with senior leadership and IT development team on system enhancements and upgrades with the PeopleSoft Financial modules, including Accounts Receivable and Accounts Payable. Helped to defining requirements, review design documentation and define/execute test scripts on the system changes. Reviewed financial reports and utilized PeopleSoft NVision to streamline existing reports or, where necessary, develop new reports. These steps increased monthly reporting efficiency by 20%.

Bethesda, Maryland, United States

Worked closely within a project team implementing a multi-million-dollar PeopleSoft Financials platform. Collaborated in the development of multiple design documents with the consultants, ensuring consistency with Marriott's financial standards and practices. Documented and executed test scenarios and related test scripts to validate developed processes, interfaces, and reporting. Edited training modules developed by Marriott's Change Management team to ensure compliance with financial business practices. Facilitated roll out of custom PeopleSoft Accounts Receivable module to six Marriott properties including training for users, migration of new platform and troubleshooting implementation issues.

Bethesda, Maryland, United States

Established guidelines as a founding member of the company's PeopleSoft support organization. Provided functional and technical support for approximately 800 corporate and field users. Support encompassed report development, journal entries, allocations, tree management, and combination edits. Documented support efforts in call tracking platform and knowledge base.

Bethesda, Maryland, United States

Troubleshooted technical issues with property based software applications. Investigated and resolved hardware issues with property based desktop computers. Investigated and resolved configuration issues with the Novell network platform. Documented call details in call tracking system.

Greenbelt, Maryland, United States

Served in various roles within the Accounting office. Audited daily receipts summary with hard copies of transactions and posted results to the ledger. Processed accounts payable invoices for payment. Made accrual entries for expenses to recognize in the appropriate accounting cycle. Weekly, prepared payroll for approximately 200 employees. Prepared invoices for events and follow-up with collecting past due funds. Reconciled assigned accounts each month. Worked with Finance Director to process cycle closing and monthly reporting.

Capitol Heights, Maryland, United States

Audited daily receipts and summarized results into daily revenue report. Registered guests into the hotel and checked them out as they departed. Managed guest requests and complaints.