⦁ Provide sales reports on a regular basis (QLIK, SAP, ORACLE, Microsoft Excel)⦁ Building and maintaining strong, long-lasting customer and business partner relationships⦁ Reach sales goals, collaborating effectively with team members and departments⦁ Develop expertise on all current and forthcoming products and their respective technologies⦁ Create, manage, and grow key accounts based in the assigned territory⦁ Make regular visits to business partner locations, foreign and domestic, providing advice, assisting with Forecasts, and training on the latest products⦁ Work in alignment with corporate policies and guidelines⦁ Consistently meet and surpass sales targets, driving success for the organization⦁ Find innovative ways to increase sales i.e. promotions/attending events/ social media campaigns⦁ Approach challenges with a positive and creative can-do attitude⦁ Passionate about learning and committed to continual improvement

⦁ Collaborate with the sales team to achieve goals and maintain a positive team environment⦁ Providing customer advice/support by email/telephone when required⦁ Quick response time to customer needs as well as follow-up with requests⦁ Inform customers by email or telephone of order status, quotations, order changes, and confirmations, as well as any concerns or questions⦁ Check inventory records to determine the availability of requested merchandise⦁ Working closely with account managers for product pricing and availability⦁ Keep in touch with operational services and inform operational staff about the specific requirements of new clients⦁ Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential⦁ Assist at events as needed⦁ Set the highest ethical standards for self and others

⦁ Head of Marine technical support - Point of escalation for all Marine technical queries⦁ Evaluating performance of equipment⦁ Responsible for the administration related to repair work done⦁ Testing electronic equipment and associated circuitry in accordance with technical manuals and instructions of Engineering Technologists⦁ Installing, testing, repairing and modifying electronic equipment⦁ Drafting technical sketches, and wiring diagrams for electronic systems.⦁ Develop and maintain an organized department⦁ Perform cycle counts⦁ Determine and maintain proper inventory levels⦁ Direct faulty and non-faulty equipment to the correct location/destination⦁ Adhere to all company policies and procedures⦁ Carry out email support both internally and externally of the organization⦁ Give feedback on repair process or product concerns to line managers and category managers⦁ Programming and reworking of GPS devices⦁ Identify fault trends in units and the software, and develop solutions⦁ Generate reports on stock levels and stock movements

⦁ Managing warranty claims, ensuring timely processing in line with defined warranty process from various manufactures⦁ Preparing drawings, plans and diagrams for electronic engineering work⦁ Installing, inspecting, servicing, and modifying electronic equipment.⦁ Evaluating performance of equipment⦁ Calculating the required quantities and associated costs of materials.⦁ Carry out email support both internally and externally of the organization⦁ Strong focus on customer/client service⦁ Manage team of 5 staff⦁ Ensuring all software equipment are up to date and functional to perform daily duties⦁ Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings⦁ Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases⦁ Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily⦁ Motivate, lead, and inspire the team in continuous improvements and efficiencies⦁ Liaise daily with internal teams within the Service Centre including Sales, Delivery, Parts, Front of House, and local Senior ManagementOverseeing stock controller, assisting with:⦁ Forecasting⦁ Inventory control

⦁ Inspect and evaluate repairs against returned fault descriptions using test equipment⦁ Installing, testing, repairing and modifying electronic equipment⦁ Evaluating performance of equipment⦁ Furnish repair or replacement quotations in line with the business pricing guides⦁ Maintenance and adherence to systems, procedures, and time schedules⦁ Installing software and applications associated with repairs of devices and accessories⦁ Clarify and substantiate the warranty status of the returned units⦁ Facilitate the repair or replacement action pending quotation status⦁ Mobile repairs to various manufacturers i.e. Blackberry, Samsung, Sony, Nokia, LG⦁ Attend training provided by manufacturers⦁ Testing electronic equipment and associated circuitry in accordance with technical manuals

⦁ Develop and maintain an organized department⦁ Perform weekly cycle counts, and quarterly stock takes⦁ Forecast, determining, and maintaining proper inventory levels⦁ Direct faulty and non-faulty equipment to the correct location/destination⦁ Adhere to all company policies and procedures⦁ Develop and maintain strong relationships with suppliers, ensuring timely and reliable delivery of spares⦁ Generate reports on stock levels, stock movements, procurement activities, supplier performance, and cost savings achieved

⦁ Strong focus on customer/client service⦁ Receive inbound repairs from both walk-in customers and dealers⦁ Data entry into the database⦁ Processing insurance claims against BER units on the end-user’s behalf.⦁ Dispatching units to clients/dealers