Wayne Robinson Email and Phone Number
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IT Service Management improvements and automation with effective strategic, tactical, and operational consideration.Specialties: Able to visualize and articulate abstract process activities and work with staff to apply them through our ITSM tools to yield valuable results.
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Software Development ManagerCalifornia Franchise Tax Board May 2022 - PresentSacramento, Ca, UsLeadership of a dynamic team of happy, productive, .NET and Power Platform software developers. We provide process automation tools for internal operational processes like IT Service Management, Asset Management, Application Development Management and others.
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Enterprise Architecture Manager At California Franchise Tax BoardCalifornia Franchise Tax Board Jul 2017 - May 2022Sacramento, Ca, UsInnovative leadership of our Enterprise Architects and Analysts to develop our Enterprise Architecture and work with operational staff to continuously improve its implementation.
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Itsm Process SupervisorCalifornia Franchise Tax Board Oct 2012 - Jul 2017Sacramento, Ca, UsManage the team of Process Owners for Service Catalog, Service Level, Change, Configuration, Release, Knowledge, Request, Incident, and Problem Management.
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Service Asset And Config Mgmt Process OwnerCalifornia Franchise Tax Board Aug 2007 - Oct 2012Sacramento, Ca, UsSetup a Configuration Management Database (CMDB) with over 30,000 Asset and non-Asset Configuration Items (CIs). Designed a CMDB Model with relationships between Services, Applications, Databases, DBMSs, Virtual and Physical Servers.
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Server AdministratorCalifornia Franchise Tax Board Apr 2001 - Jul 2007Sacramento, Ca, UsGeneral Windows Administration including MS Exchange, MSSQL, Active Directory, etc.
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Network EngineerDem Ltd. Aug 1999 - May 2000One of several Engineers at small, respected VAR in Soho, London, UK. Apply creative thinking working with users and management at several customer sites in order to achieve best results. Installation and configuration of Windows NT Workstation and Server 4.0. Resolution of complex installation and configuration issues. Troubleshoot PC, Mac, printer, hardware and software problems. Perform Novell NetWare Administration. Troubleshoot complex TCP/IP and RAS issues. Install and troubleshoot TCP/IP and IPX print servers. Work with Window 95, 98 and NT 4.0 client computers and office applications. Install Exchange and Antivirus management software on NT servers.
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Destop Support TechnicianMcgeorge School Of Law, Uop May 1997 - May 1999Support software and maintain HelpDesk calls for 300+ users as part of four person team. Troubleshoot hardware, procure parts, install parts, configure PC's, etc. Installation and configuration of Windows NT4 and IIS4. Setup and maintain software and hardware for Optical Mark Reader (OMR) equipment "Scantron". Write software interfaces and procedures for scanning of forms to Windows-based statistics and printed reports.
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Information Systems Manager/AdminThermogenesis May 1996 - May 1997Develop MIS position and standards as the ONLY MIS Employee.Maintain and Administer Novell NetWare 3.12 and 4.1 servers.Create scripts and modify programs for company use. Specify, procure, setup and maintain 60+ PC's and 9 UNIX workstations. Install, configure and manage network and phone cabling. Manage phone PBX and voicemail server. Work under extreme pressure of ever-changing requirements and extraordinary company growth. Solve the smallest technology problems while representing the company's IT function internally and externally. Work with Telecom firms regarding installation and service. Planned and executed move of half of company's IT during facility expansion.
Wayne Robinson Skills
Wayne Robinson Education Details
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California State University-SacramentoManagement Information Systems -
American River CollegeGeneral
Frequently Asked Questions about Wayne Robinson
What company does Wayne Robinson work for?
Wayne Robinson works for California Franchise Tax Board
What is Wayne Robinson's role at the current company?
Wayne Robinson's current role is Software Development Manager at California Franchise Tax Board.
What is Wayne Robinson's email address?
Wayne Robinson's email address is wayne.robinson@ftb.ca
What schools did Wayne Robinson attend?
Wayne Robinson attended California State University-Sacramento, American River College.
What skills is Wayne Robinson known for?
Wayne Robinson has skills like Itil, It Service Management, Process Improvement, Program Management, Troubleshooting, Change Management, Active Directory, Disaster Recovery, Sdlc, Software Installation, Microsoft Exchange, Software Documentation.
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