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Wayne Roeder is listed as Senior Service and Operations Executive based in Madison, Connecticut, United States. AeroLeads shows a work email signal at oce.com and a matched LinkedIn profile for Wayne Roeder.
Wayne Roeder previously worked as Vice President Product Support at Oce and VP Product Support at Oce Printing Systems. Wayne Roeder studied at Muhlenberg College.
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EXECUTIVE PROFILEService Operations · Client Relations · Project Management · Training · LeadershipHIGHLIGHTS OR AWARDS · Responsible for creating a new Learning Management System (LMS) specifically for the service organization.· Developed and negotiated 3rd part vendor contracts for all remote service areas of the U.S.· Awarded “One Standard Excellence” award for coordinating largest installation in the company’s history.Operations Executive with consistent success in managing all aspects of direct and support operations in diverse technical product markets. Highly skilled in general management and strategic planning, multi-site service operations, call centers, manufacturing, and distribution. Drove 20% margin gains in product performance through productivity improvements. Improved operating processes to reduce recurring costs per year from $354million to $300million.Solid Business Leader who delivers consistent productivity improvements and ROI results. Transitioned direct field service in rural U.S. at a savings of $1million annually. Expanded the product call center operations to handle 100% increase in call volume, while lowering per call cost by 20%. Reduced cost of customer deliverables by 17% through new training and performance management policies. Key leader in management development initiatives to improve employee skill sets and promo ability.Creative Thinker who drives increased margins through organizational development. Saved $7 million by re-evaluating profitability of remanufacturing centers. Originated a productivity and management grade classification metric, which reduced management costs by 12%. Enhanced technical skills of staff through N+ certification program. Drove the design of new LMS (Learning Management System), saving over $2 million in 3 years.Proven Problem Solver who uses “hands on” approach and financial knowledge to maximize performance results.Specialties: Practical skill sets include: Performance Based Management Excellent Oral and Written Skills Financial and P&L Strategic and Tactical Planning Project Management Team and Employee Development Multi-Operational / Technical Experience Change Champion
Listed skills include P&L, Writing, Team Building, Supervisor, and 26 others.
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Supported field service and marketing with six direct reports managing both OEM office and mid-production printer introductions and technical support. Other functions included parts recovery operations and multiple Océ/Imagistics integration initiatives.
Managed customer call centers, technical support groups, service training, parts recovery and remanufacturing operations. Supervised seven direct reports with 180 subordinates. Transitioned all operations from Pitney Bowes systems and processes to new Oracle systems and Imagistics culture
Managed U.S. field service organization with five direct reports and 840 subordinates with an annual budget of $60M. Accountable for all field service management and technician functions within the US.
Managed and directed Customer Service Operations, Field Service, Remanufacturing, and Distribution in regional areas throughout the U.S. Accountable for 5-9 direct reports, 160-260 field managers and technicians, and budgets from $8.3M to $18.6M.
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Wayne Roeder is listed as Senior Service and Operations Executive.
AeroLeads has found 1 work email signal at @oce.com for Wayne Roeder.
Wayne Roeder is based in Madison, Connecticut, United States.
Wayne Roeder has worked for Oce, Oce Printing Systems, Imagistics International, and Pitney Bowes.
You can use AeroLeads to view verified contact signals for Wayne Roeder, including work email, phone, and LinkedIn data when available.
Wayne Roeder studied at Muhlenberg College.
Wayne Roeder is listed with skills including P&L, Writing, Team Building, Supervisor, Call Center, C, Change Champion, and Profit.
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