EXECUTIVE PROFILEService Operations · Client Relations · Project Management · Training · LeadershipHIGHLIGHTS OR AWARDS · Responsible for creating a new Learning Management System (LMS) specifically for the service organization.· Developed and negotiated 3rd part vendor contracts for all remote service areas of the U.S.· Awarded “One Standard Excellence” award for coordinating largest installation in the company’s history.Operations Executive with consistent success in managing all aspects of direct and support operations in diverse technical product markets. Highly skilled in general management and strategic planning, multi-site service operations, call centers, manufacturing, and distribution. Drove 20% margin gains in product performance through productivity improvements. Improved operating processes to reduce recurring costs per year from $354million to $300million.Solid Business Leader who delivers consistent productivity improvements and ROI results. Transitioned direct field service in rural U.S. at a savings of $1million annually. Expanded the product call center operations to handle 100% increase in call volume, while lowering per call cost by 20%. Reduced cost of customer deliverables by 17% through new training and performance management policies. Key leader in management development initiatives to improve employee skill sets and promo ability.Creative Thinker who drives increased margins through organizational development. Saved $7 million by re-evaluating profitability of remanufacturing centers. Originated a productivity and management grade classification metric, which reduced management costs by 12%. Enhanced technical skills of staff through N+ certification program. Drove the design of new LMS (Learning Management System), saving over $2 million in 3 years.Proven Problem Solver who uses “hands on” approach and financial knowledge to maximize performance results.Specialties: Practical skill sets include: Performance Based Management Excellent Oral and Written Skills Financial and P&L Strategic and Tactical Planning Project Management Team and Employee Development Multi-Operational / Technical Experience Change Champion