Wayne Roff Email & Phone Number

St. Leonards, England, United Kingdom

Providing a consistently safe, responsive and patient-focused service to those requiring assistance and information from Urgent Care Services for the Trust.Dealing with contacts from members of the public and healthcare professionals requiring assistance and information.Maintain the integrity and confidentiality of all patient and Trust information at all times.Support the delivery of other Trust contact handling services as required.Participate in all audit and quality of service improvement processes.Value and promote Equality & Diversity and report discrimination of any kind.

Bournemouth, United Kingdom

Senior operations analyst with the customer fulfilment department for ISupply Energy Ltd. An energy supplier to 205,000 UK households with more than 250 employees based in Bournemouth.In my role as operations analyst, I am required in investigate customer gas and electric accounts to ensure correct usage and billing was maintained, this involved reporting directly to the head of customer escalations, resolving technical complaints, carrying out ombudsman’s services instructions for customer resolutions. Supporting the customers service department with technical advice and analyse of customer accounts and equipment. Before this role I worked as a customer service advisor, dealing with the day to day customer enquiries, complaints, and issues around their gas & electric accounts.Dealing with deceased customer accounts and handling the calls from their next of kin. Qualified First Aider with St John’s Training. In my current/last position not only have I worked as part of a team to ensure a positive customer journey for an additional 145,000 new customers over a 5 year period, but while working from home during the Covid19 pandemic we simultaneously dealt the transfer of 205,000 customers Gas & Electric accounts to EDF and with the winding up of the business with redundancy looming, and still remained extremely productive.

Poole

Specialist managed services dedicated to optimizing the wireless customer experience.Providing solutions to support problems efficiently in accordance with defined targets and procedures through excellent customer service, working on behalf of many of the world's largest wireless brands we help millions of end-users enjoy a connected life.Typical Work Activities.Training and Mentoring new and existing staff members.Assisting Team Leaders with bench-marking new team members and helping those members on areas were work is needed.Customer complaint and concerns handling, dealing with dissatisfied customers and helping to reach a suitable resolution. Company branding and point of sale material production.Managing the Team boards by keeping the information relevant, eye catching and up to dateEnsure communication is kept alive around departmental activities such as Incentives, Events, Visits etc..Gain feedback from teams on how effective our Communication is Support and link in where required with the Engagement Champions whose role is: To share information ensuring employees are properly informed.To listen to feedback and ideas to help improve the business.To help identify and share examples of employee engagement in action within their teams.A key role in linking managers and ideas and experiences of employees.Help create an atmosphere of mutual trust between employees and senior management and therefore improve workplace relationsRaise the profile of the engagement forum with employees and managersSupport fellow Engagement Champions and work well with them as a teamDemonstrate professionalism and maintain confidentiality at all timesEstablish effective strategies for feeding back information to othersAttend, participate in and help run engagement forum meetings

United Kingdom

As unit commander I was responsible for the men in my unit, the units website and the general running of the unit. I have a great group of NCO's that are welling and able to ensure we maintain our very high standards.The First Division strived to promote the WWII L.H.A and the hobby of living history / battle re-enactment.To do so the group has maintained high standards of presentation, discipline and safety at both public and private events.The First Division has focused its display upon the men of Company E, 2nd Battalion, 16th Infantry Regiment, U.S. 1st Infantry Division.In doing so we can ensure that as far as possible the clothing, arms and equipment used gives an accurate representation of U.S. Infantry soldiers in North West Europe, with particular attention paid to the assault troops of D-Day 1944.During my period in charge, we were very involved with the memorial services for the men of the 1st Infantry Division at Woolacombe, Slapton Sands, Swanage, Beamister and especially Walditch where a special memorial stone was placed within the Norman Church in the Village.We were also very involved in several TV productions and promotional work. This included the launches of Medal of Honor Airborne and Call of Duty 2 Big Red One. http://www.1stinfantrydivision.co.uk/

United Kingdom

The Company Secretary is responsible for the efficient administration of the company, particularly with regard to ensuring compliance with statutory and regulatory requirements and for ensuring that decisions of the Board of Directors are implemented.Despite the name, the role is not a clerical or secretarial one in the usual sense. The company secretary ensures that an organisation complies with relevant legislation and regulation, and keeps board members informed of their legal responsibilities. Company secretaries are the company's named representative on legal documents, and it is their responsibility to ensure that the company and its directors operate within the law.

Sales executive selling vast range of Building materials, Timber products and services to new and existing customers. Customers included Cash and Self Builders, Small and Large Construction Companies, Developers, Schools, Colleges and non building manufacturers. I am also involved with identifying new markets and business opportunities.Typical work activities:-Relationship building; Researching the market and related products;Presenting the product or service in a structured professional way face to face.Listening to customer requirements and presenting appropriately to make a sale;Maintaining and developing relationships with existing customers in person, and via telephone calls and emails; arranging meetings with potential customers to prospect for new business;Acting as a contact between Sydenhams and its existing and potential markets;Negotiating the terms of an agreement and closing sales; Gathering market and customer information;Representing Sydenhams at trade exhibitions, events and demonstrations; Negotiating on cost with manufacturers; Challenging any objections with a view to getting the customer to buy; Advising on forthcoming product developments and discussing special promotions; Liaising with suppliers to check the progress of existing orders; Recording sales and order information and sending copies to the sales office; Reviewing my own sales performance, aiming to meet or exceed targets; Gaining a clear understanding of customers' businesses and requirements; Making accurate, rapid cost calculations, and providing customers with quotations; Feeding future buying trends back to employers; Attending product training and sharing best practice with colleagues.

PerkinsSales executive selling vast range of Building materials, Timber Products and Tool Hire services to new and existing customers. Customers included Cash and Self Builders, Small and Large Construction Companies, Developers, Schools, Colleges and non building manufacturers.

Winton, Fern down, and Poole branches I started here as a Trade Counter hand at their Winton Branch, and then moved though the company working at both their Poole and Ferndown Branches, working in both sales office and mill environments before taking the role of Sales executive for the last 2 years of service.

Relationship building; Researching the market and related products; Presenting the product or service in a structured professional way face to face. Listening to customer requirements and presenting appropriately to make a sale; Maintaining and developing relationships with existing customers in person, and via telephone calls and emails; arranging meetings with potential customers to prospect for new business; Acting as a contact between Marley Roof Tiles and its existing and potential markets;Negotiating the terms of an agreement and closing sales; Gathering market and customer information;

Computer operations, including data storage and backup, PC problems, general end user training, and system maintenance and administration. This included their search & rescue systems, accounting and boat building design packages.

Head of the then new computer department, with 7 staff working with me. This involved sales, customer services, product servicing, customer's technical assistance, staff training, stock control and general department administration.

Gcse'Smaths B English B Geography B

Education record

Gcse'S Maths B, English B, Geography B, History C