Wayne Ross Email & Phone Number

Millington, Tennessee, United States

Assigned Deputy Division Director of PERS-21. I am responsible for monitoring field-level compliance with service delivery standards for military pay, personnel, and passenger transportation. Providing superior customer service, which comes from consistent improvement in processes, procedural guidance, and standards for service delivery.My planning, directs and controls the operations of the Standards & Metrics Branch, supervising five military and six civilians. Assigns work based and establishes work priorities and deadlines. Consults with, promotes and advises PERS-2/NPPSC leadership/management on all aspects of metrics development and performance management. Directs the development of new, effective performance management systems, from the selection of measures and metrics, to utilizing performance information/data to drive program management decisions, budget allocations, etc., while putting strategy at the center of key management processes. Serves as the expert advisor/consultant for performance measurement and improvement from many sources, to include, customers' needs/satisfaction surveys, suppliers, stakeholders, product and service performance, competitive comparisons, employees, cost and financial, etc. Provide pay and personnel business process expertise that ensures field level execution compliance and drives standardization across Navy and higher authority Personnel Service Delivery requirements. Knowledge of a variety of computer software and NPPSC automated systems in order to prepare presentations, retrieve and analyze data, etc.Efficiently Manage all SOP Programs. Incorporate and communicate to PSD Detachments any changes to pay/personnel regulations, procedures, laws and policies related to the SOP’s. Design and develop SharePoint sites and site collection administrator.

Norfolk, Virginia Area

Serve as a Supervisory Management Analyst for the Navy Pay and Personnel Support Center (NPPSC).Communicate project expectations, track and monitor the progress of projects, programs and advised management and senior leaders of change in status, problems and progress. I have learn to use Performance Management techniques to measure success in meeting goals in a business context. Assigned the responsibilities of overseeing the origination or update of 32 of our common NPPSC pay and personnel standard operating processes. This requires close coordination with the primary contractor and gaining consensus of several personnel support detachment subject matter experts (SMEs), NPPSC SMEs, as well as management. Served as the BRAC Projects Analyst for the NPPSC with responsibility for providing expertise, guidance, and advice on the worldwide coordination and management of projects resulting from the BRAC Commission and the US Navy’s BRAC implementation, planning, and execution activities for NPPSC. Researched management philosophies, methodologies and approaches, and initiates and proposes changes or modifications to the direction of new and on-going approaches to strategic management such as, "Balanced Scorecard" and "Lean Six Sigma" and assists management in translating strategic vision and goal into action. By applying the theory of organizational performance management, known as OPM, I applied this approach to the NPPSC organization as a whole, assessing progress toward goals and identifying and adjusting factors which would hinder progress. COMPUTER BASED SYSTEMS USED: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft InFoPath, Navy Standard Integrated Personnel System (NSIPS), Transaction Online Processing System (TOPS), Total Workforce Management System (TWMS).

Newport News, Va

Coordinated the provisioning of logistics-related data to support customers in the general areas of engineering, supply, configuration management, technical requirements identification, installation and maintenance of equipment, safety, and documentation development and maintenance.Provided highly evolved and in-depth knowledge of the Logistics Support Analysis process, inventory assessment techniques, maintenance workload planning, technical document evolution, configuration and data management.Study management and organizational relationships and provide advice on implementation strategies for outsourcing, privatizing, and optimizing.

Millington,Tn

Senior Business Systems Analyst, Operating the Navy Manpower Requirements System, Own Unit Support Program, Open Architectural Retrieval System, Skill Object System and the Total Force Manpower Management System. Ship builder menus used to maintain and update the Preventative Maintenance, Facility Maintenance, Own Unit Support and all other associated databases.Perform manpower management functions including manpower planning, budgeting, and analysis; Use of knowledge and practical experience of Navy maintenance, 3M systems, Repair Party Manual, Watch Standing, Ship Survivability Guide, Engineering, Weapons, Command and Control Organizations, and various functions on U.S. Navy vessels and afloat staffs.

Greater Memphis Area

I provided timely and cost effective pest detection, elimination and prevention solutions to an established route for Ecolab’s Pest Elimination Division.Provide solutions to around-the-clock customers including commercial businesses, retail stores, food and beverage processing plants, restaurants, hotels, hospitals, nursing homes, and schools. I establish a effective working relationships with external/internal customers. Educated customers on best practices to identify, eliminate and solve pest problems. Use technology to manage structural, sanitation and pest issues.

Operate and perform maintenance on shipboard guns, gun mounts, ammunition handling equipment and small arms weapons; inspect and repair electric, electronic, hydraulic and mechanical systems and servo-systems in shipboard guns, gun mounts, rocket launchers and ammunition handling equipment; test and inspect gun and rocket ammunition.Supervise crews in transferring, handling, and storage of ammunition; supervise maintenance and inspection procedures;Performs specific duties as a Small Arms Marksmanship Instructor. Conducts training in all phases of basic marksmanship, both ashore and afloat, including firearms safety, mechanical training on small arms, instructional and qualification firing, basic range operations, records and reports.

Clc 106 (Dau) Cor With A Mission Focus, Contracting Officer'S Representative (Cor)

The construct of this module provides a flexible training set that can be tailored to my agencies COR training certification program.

Clc 206 Contracting Officer'S Representatives, Contingency Environment

Contingency contracting is the process of obtaining goods, services, and construction from commercial sources in support of contingency.

Clc 222 (Dau) Contracting Officers Representative(Cor) Tng, Contracting Officer'S Representative

This course was specifically designed for Contracting Officer's Representatives (CORs) who are responsible for assuring that contractors.

Master Of Science, Organizational Performance

Master of Science in Organizational Performance prepared me for the changing roles and demands of management and prepares me to become.

Certificate, System Acquisition And Project Management

GE3221 Principles of Acquisition and Program Management I GE3222 Principles of Acquisition and Program Management II Provided me.

Bachelor Of Science - Bs, Management Information Systems And Services

Learned to evaluate and improve my management styles by learning skills in time management, conflict resolution, teamwork.

Associate Of Science - As, Computer Network Systems Technology

Software Applications and Programming in a variety of entry-level positions in various fields involving information technology - software.

Education record