Wayne S. Email & Phone Number

Amstelveen, Nh, Nl

Amstelveen, North Holland, Netherlands

Stellenbosch

Exchange administration, - Upgraded from On prem Exchange 2010 to Exchange 2016- Troubleshoot mailflow issues- Setup mailflow rules - Send connector rules- Support clients with any outlook issues- Migrate mailboxes from On prem to Cloud- On prem administration of mailboxes both shared and users mailboxes- Mailbox renaming and troubleshooting - remote mailbox admin- Assign proper permissions to user mailboxes and shared mailboxes - Send As - Send On Behalf - Full access permissions- Active Directory administration - Ensuring users and mailboxes are in the correct OU's. - Proper naming conventions used, and correct profiles createdOffice 365 Administration.- User support for Outlook online issues- monitor capacity and mailbox usage- Apply proper permissions to user and shared mailboxes - Send As - Full Access Permissions- Troubleshoot mailflow issues - Mail Tracing - Identify issues and resolve as requiredLog calls with Microsoft Mimecast- Mimecast administration- Mimecast policy creates and amendments- local user support in Mimecast - Creating local users and assigning users to proper roles- Mailflow monitoring - monitoring all queues in Mimecast - Retry Queue - Outbound Mail queueMimecast directory SynchronizationMimecast JournalingMimecast replication tasks - Folder replication and mailbox permission syncMimecast plugin roll outMimecast end user support and trainingPostfix Install and Support- Setup postfix on Linux server for SMTP mail relayUse Jira portal for ticketing systemEnsure support tickets are dealt with timeously and with a good attitude and provide constant updates to customers.Mentoring- Ensure the documentation is regularly updated with the most pertinent information and presented in a comprehensible format for colleagues to easily follow. The recorded data is succinct and pertinent.- Regularly facilitating knowledge transfer to mitigate the risks associated with key man dependencies.

South Africa

Desktop Support- Software install and hardware upgradesServer support- Server patching- Software install and hardware upgradesSharePoint Server Support- SharePoint user training- SharePoint Server troubleshooting and reconfigure as requiredDocAve- DocAve setup and support- Docave troubleshooting and policy setupExchange 2010- Exchange 2010 support and administration- Exchange 2010 service patching and cumalitve updates

Cape Town Area, South Africa

In Office Support- Setup Microsoft SharePoint - Provided training to staff as to how to use SharePointUser adoption- Aided with user adoption within the company to use SharePointSupport City of Cape Town with all Open Source softwareDesktop Support - Handled all 1st to 3rd level support calls - Upgraded and replaced hardware as and when required.

Cape Town Area, South Africa

SharePoint 2010- Install and administer. - Setup My Sites- Setup performance point- Customize and develop sites to customer needs- Setup lists and configure lists- Customize web parts- Setup and configure webapps.Support to BCX External Clients- Desktop Support- Hardware Support- LAN supportEnsure calls are completed within SLA

Cape Town, Western Cape, South Africa

On site support specialist.Desktop Support Specialist- Machine building- Hardware support, maintain, rebuild, and replaceUser Support- Install software as required- User training and enablementSupport calls- Ensure tickets are completed within SLASetup and maintain internal networks- LAN networks maintenance- WiFi setup and maintenance - setup and configure API'sMeeting rooms- Maintenance of meeting room infrastructureCreation of users and mailboxesBackup and restore of users laptop, mailboxes.

Cape Town, Western Cape, South Africa

Onsite Support- Software maintenance - Installed required software on desktops and laptops- Hardware maintenance - upgraded hardware and replaced hardware as requiredActive Directory maintenanceExchange 2007 maintenance and administrationOff Site support- Provided off site support to DLK Group customers - Desktop support - Hardware support - Network support - Setup LAN and WiFi in remote offices - Crimping, running and installing LAN cables - Installing and setting up routers for internet access in remote locationsWestern Cape Traffic Department- National roll-out of software to all traffic stations within the western cape.Support for the City of Cape Town- Software support - Upgrading all workstations to the latest software requirements - Hardware Support - upgrading, replacing and installing all hardware as requiredEnsure all tickets are resolved timeously with SLA and keeping customers updated as to resolution status

Microsoft Certified Proffesional, Microsoft, Mcp

Matric Certificate, Completed Grade 12

English Afrikaans Mathematics Physical Science Technical Drawing Electricians Work