Wayne Tsai Email & Phone Number

El Segundo, California, US

Indian Wells, California, US

Plan and implement SDFC from the ground up, to streamline and automate repetitive tasks, enabling efficient constituent engagement and allow future growth of the organization - Engage in discovery and analysis of existing processes, collecting and documenting user stories and scenarios to plan and create the necessary data structures and processes- Create.

Richmond, VA, US

Member of the Talent Stacker Professional Development Program- Team of Individuals Learning/Understanding/Exploring best practices around Salesforce and the broader Salesforce ecosystem- Participating in Live Workshops surrounding key Salesforce Professional Topics in order to become a high quality Salesforce Professional and Employee- Salesforce Study.

San Francisco, CA, US

- Documented workflow automations in preparation for Non Profit Success Pack implementation- Assisted in maintaining Salesforce Health Check scores by ensuring Donation object field descriptions are complete

Cathedral City, California, US

Provided process consulting to enable future scaling of product manufacturing for West Coast Cannabis Club- Engaged in gathering requirements for manufacturing and compliance- Established best practices for collaboration and task handling in Asana- Implemented and customized Odoo (OpenERP) to centralize manufacturing and product information to ensure.

Stockholm, Stockholm, SE

The Customer Success Executive role is a combination of Sales and Operations duties.Sales duties include working closely with Sales Directors to provide bids, costing and solutions to apporach clients in a holistic, consultative capacity to build long-term relationships, helping identify possible opportunities where the Cint platform can create process.

Emeryville, CA, US

Collaborated with clients and internal teams to define project scope and specifications, and execute the overall client program within specified timeline and budget. Solicited and evaluated bids from 3rd party vendors, as well as process invoices. Provided administrative and logistical support to internal stakeholders, such as drafting statements of work.

Shelton, Connecticut, US

Fielded a high volume of online market research projects from RFQ to invoicing, prioritizing quick responses to clients to meet tight deadlines. Streamlined team operations by building and managing a dashboard of team activity, replacing manual reports. Digitized client pricing "rate cards" to ensure pricing consistency in RFQs

Shelton, Connecticut, US

Provided after hours project support on a company-wide basis. Worked across all sales and project teams teams to ensure project needs and deadlines are met. Built effective relationships with clients and other internal teams, maintaining subject matter expertise and broad knowledge base to ensure the quality and continuity of coverage.

Plano, Texas, US

Managed online market research projects involving campaigns outside of North America Worked with internal teams to onboard and manage external vendors for translation, survey programming, survey hosting and sourcing survey panels in international markets. Assisted Sales teams with client RFQs involving any international fielding components, to ensure.

Shelton, CT, US

Managed online market research projects for west coast clients. Tested, monitored and executed online market research projects and collection campaigns, while communicating updates to clients. Monitor project and campaign performance through KPIs including survey incidence and completion rates. Proactively anticipating and suggesting solutions to project.

Salesforce Administrator

Bachelor Of Arts - Ba, Sociology, Emphasis In Marketing