Wayne Saling Email & Phone Number

Cleveland, Columbus, Pittsburgh

*Assisting my employees in helping to reach their personal, professional and financial goals. *Responsible for the day-to-day management for the Cleveland, Columbus, and Pittsburgh. *Working with our recruiters to ensure that we are correctly staffed in the office with the right team. *Working with the individual engineers and developing them in their growth at SEI. Learning how each individual contributes to the team and bringing that talent or skill out to its highest potential. Developing a cohesive team environment where everyone is working towards a common goal. *Monitoring of service delivery and customer satisfaction while addressing any issues proactively. Developing the engineers’ customer service skills and meeting with customers as needed. *Monitoring and managing the labor, overtime, cost of goods and all expense items in my offices. *Ensuring that we are properly spared for our customers and all parts are organized and accurate. This responsibility also includes managing the quantities and value of the office inventory.

*Assisting my employees in helping to reach their personal, professional and financial goals. *Working with the individual engineers and developing them in their growth at SEI. Learning how each individual contributes to the team and bringing that talent or skill out to its highest potential. Developing a cohesive team environment where everyone is working towards a common goal. *Monitoring of service delivery and customer satisfaction while addressing any issues proactively. Developing the engineers’ customer service skills and meeting with customers as needed. *Ensuring that we are properly spared for our customers and all parts are organized and accurate. This responsibility also includes managing the quantities and value of the office inventory.

Pittsburgh

*Maintained and serviced data center hardware equipment (primarily mid to high-end servers and other storage devices). *Provided top-notch service to our customers to ensure 100% customer loyalty . *Managed the hardware maintenance needs of my assigned accounts. *Was passionate about helping people and fixing problems *Understood and practiced pro-active service methodology *Engaged other departments when appropriate (i.e. Purchasing , Support, Sales)