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Wayne Sargent is listed as Award-winning Training & Quality Manager | Database Administration | Six Sigma | Certified Coordinator, High-Performance Management Training, COPC, Inc. at General Dynamics - Bath Iron Works, based in Litchfield, Maine, United States. AeroLeads shows a work email signal at carbonite.com and a matched LinkedIn profile for Wayne Sargent.
Wayne Sargent previously worked as Database Developer at General Dynamics - Bath Iron Works and Information Technology Training Manager at Northeast Technical Institute. Wayne Sargent studied at Oxford Hills High School.
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With over 10 years of experience in training and development, my career has been marked by notable achievements. I significantly reduced the execution time of a critical process, achieving a remarkable 88% reduction, which greatly enhanced operational efficiency. As a Managing IT Instructor, I successfully doubled the graduation rate and delivered high-quality learning materials. During my tenure as a Training Manager, I streamlined operations by reducing call handle times by 14% through comprehensive soft skills training and carried out in-depth needs-based analyses to tailor solutions to organizational requirements.My role is distinguished by elevating customer satisfaction, significantly improving renewal rates, and reducing average handle times. My expertise is underpinned by a diverse skill set. My dedication to training and development reflects my ongoing commitment to enhancing performance, delivering results, and fostering growth.
Listed skills include Management, Team Leadership, Training, Quality Assurance, and 26 others.
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Bath, Maine, US
- Utilizing SSIS and SQL, streamlined a critical business process, reducing the execution time from 4 hours to 30 minutes. This improvement had a substantial positive impact on operational efficiency. - Authored and sustained technical and functional specifications to comprehensively document database intentions and requirements. - Conducted a rigorous.
Scarborough, ME, US
-Crafted a comprehensive course syllabus to articulate curriculum, expectations, and deadlines at the commencement of IT courses. - Doubled the graduation rate from 42% to 83%. - Developed accurate course description and select high-quality learning materials to maintain consistency across different course sections. - Compiled reading lists and other.
- Reduced call handle times by 14% through comprehensive soft skills training. - Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success. - Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. - Conducted a thorough needs-based analysis.
Plano, Texas, US
- Received 100% positive feedback on customer satisfaction surveys. - Configured implementation parameters based on customer requests and personal inspection of clients' limitations. - Authored user documentation to help train third-party personnel on newly implemented tax software. - Processed client satisfaction reports for completed implementation.
Boston, MA, US
- Increased customer satisfaction to 94% from 78% to help renewal rates increase to 86% from 78%. - Reduced average handle time to less than 18 minutes from 27 minutes, resulting in more than $1 million givebacks. - Enhanced quality accuracy to 91% of 77% to deliver an increase in the first-contact resolution. - Led a project to create a quality assurance.
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Wayne Sargent works for General Dynamics - Bath Iron Works.
Wayne Sargent is listed as Award-winning Training & Quality Manager | Database Administration | Six Sigma | Certified Coordinator, High-Performance Management Training, COPC, Inc. at General Dynamics - Bath Iron Works.
AeroLeads has found 1 work email signal at @carbonite.com for Wayne Sargent at General Dynamics - Bath Iron Works.
Wayne Sargent is based in Litchfield, Maine, United States while working with General Dynamics - Bath Iron Works.
Wayne Sargent has worked for General Dynamics - Bath Iron Works, Northeast Technical Institute, Grand Rounds, Inc., Tyler Technologies, and Carbonite.
You can use AeroLeads to view verified contact signals for Wayne Sargent at General Dynamics - Bath Iron Works, including work email, phone, and LinkedIn data when available.
Wayne Sargent studied at Oxford Hills High School.
Wayne Sargent is listed with skills including Management, Team Leadership, Training, Quality Assurance, Troubleshooting, Customer Service, Process Improvement, and Microsoft Office.
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