Wayne Saunders Email & Phone Number

Marietta, Georgia, United States

Remote

Wrote and optimized test cases to maximize success of manual software testing with consistency, through various approachesDebugged code and located root causes of problems by reviewing configuration files and logs.Collaborated with developers and project managers to assess program capabilities, features and testing demandsTested and verified of new/updated REST API routes and controllersCollaborated with developers and product owners to stay current on product features and intended functionalityIncreased and improved knowledge of testing practices via courses on UdemyTested accurately stored data, stored procedures in SQL DB Verified machine learning models stored in MongoDBTested functionality of software using multiple different tools and suites IE (Azure Devops, Postman, swagger)Verified success of automation runs in Jenkins

Greater Atlanta Area

Wrote and optimized test cases to maximize success of manual software testing with consistency, through various approaches.Debugged code and located root causes of problems by reviewing configuration files and logs.Collaborated with developers and project managers to assess program capabilities, features and testing demands.Created accurate and efficient test scripts in Tekvision and ALM to manage automated testing of certain products and features.Collaborated with developers and product owners to stay current on product features and intended functionality.Increased and improved knowledge of automation software and python tools by engaging in all available trainings and seminars via Udemy.Worked with Nexmo team on certification of messaging API suite.

Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.Completed manual tests under tight deadlines to meet client demands and project timelines.Collaborated with developers and product owners to stay current on product features and intended functionality.Worked with team members on quality assurance efforts for SIP hardware components.

Atlanta, Georgia, United States

Built and trained a new Tier 3 tech support team.Developed and tested new product offerings prior to release to assist development team in bug identification.Analyzed and developed service goals for in-bound call center.Tracked KPIs and created continuous improvement plans.Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Documented all transactions and support interactions in system for future reference and addition to knowledge base.

I was attached to an electronics unit. While in this unit I was responsible for repairing computer systems as well as other electronic devices.