Wayne Serrano Email & Phone Number

San Francisco, Ca

Project Manager uniquely experienced in the business and creative arenas, with an extensive background in Project Management and Business Analysis. Successfully marketed project endeavors to staff and management in order to obtain their buy in and support. Uses skills as a mentor, promotional organizer, proven leader and dependable team player. Integrates a management approach joining customer focus, internal & external marketing and team building with complete mission focus.

San Francisco

Leica Camera is a manufacturer of premium cameras, lenses and Sport Optics and are the preferred tools of leading photographers with a tradition of precision manufacturing and technological innovation. The Leica brand is at the forefront of the photographic industry with an unsurpassed standard of excellence in photography and the equipment the produces it.Following are within the scope of my responsibilities: • Leica Brand Spokesperson• Leica Product Specialist & Instructor• Promote Leica cameras & lens interests via first person hands on experience and interaction• Developed and lead Leica focused photography workshops, lectures and walkabouts• Lead public & private photo instruction/training sessions for individuals of all proficiency levels• Provide individualized/personalized One-to-One instruction to high-profile & VIP clients• Produce product photography for distribution via social media• Contribute to and oversee social media accounts• Develop projects to promote and market Leica products for enhanced product visibility• Demonstrable skills as a mentor, promotional organizer, proven leader & dependable team player• Employs a personable approach in joining customer focus with the Leica hands on experience• Utilizes internal & external marketing and team building to realize overall business success

San Francisco, Ca

Professional Photographer specializing in Documentary, Fashion, Editorial, Corporate and Commercial photography for print, advertising and web content. Skilled in film and digital mediums with the ability to produce negative, positive and digital output to be used for prints, drum scans, color separations, editing and transfers where utmost color accuracy and registration must be maintained.As a Multi-Media Specialist I record broadcast quality audio during documentary shoots, interviews and voice overs to produce audio files of exemplary quality which accompany still and/or video files as required by the client to successfully meet all project goals and objectives.Software:Adobe Photoshop CS, Adobe Lightroom, Nik Software Dfine, Sharpen Pro, Viveza, Color Efex Pro, Silver Efex Pro, Sharpener Pro, Wave Agent, Audacity, Sound Studio, Levelator, SwitchHardware:Sennheiser handheld/shotgun microphones, Sound Devices mixers/recorders, Lectrosonics wireless transmitters/receivers, Sanken lavalier microphones, PSC boom poles and other associated equipment.

San Francisco, Ca

Responsible for partnering with various Business Units to manage the delivery of multi-disciplinary project implementations both initiated by a Business Unit, and initiated in other Bank areas, but which impact the Unit. Serve as an integral part of the Bank to drive toward effective technology utilization and enterprise process integration. Collaborate with other Project Managers, Information Technology Managers, and other Business Unit managers to continually improve market offerings, integrate systems and processes, and ensure coordinated change management that address Business Unit requirements and overall strategy. Improve overall efficiency and revenue through new functionality, capability, and utilization of the bank’s business systems infrastructure.

San Francisco, Ca

Generated corporate sales by cultivating corporate client relationships leading to new and return business account and greatly increased brand cross selling opportunities. Utilized enhanced customer service skills with a primary focus on the clients needs in order to provide corporate clients with alternate solutions while promoting the Montblanc Brand.

San Francisco, Ca

Managed staff, customer relations, corporate clients, daily sales and store operations of the Montblanc Boutique. Developed and refined client centrix methods to ensure Richmont/Montblanc target goals were met for regional and national sales objectives. Initiated interaction and inclusion with the Maiden Lane and Union Square business associations to strengthen alliances, increase constituency sales opportunities and solidify positive rapport among niche sales markets. Increased personal growth objectives within Customer Service by enabling the Montblanc Boutique to become an acknowledged full spectrum fountain pen and timepiece servicing and repair center.

Newport Beach,Ca

Performed analysis, prepared proposals, and managed project plans implementing client’s business goals and objectives, all within established budgets and timeframes.• Completed analysis of medical billing software, identified and recommend solutions to meet current needs and projected growth and managed the project to install the applications, saving of over $47,000.00 realized.• Performed analysis and managed project to implement a Wireless office environment, realized a savings of over $30,000.00.• Initiated analysis and managed project to utilize laptop portability, compatibility, and connectivity, savings of $29,000.00.• Proposed and managed the project to utilize handheld devices for up-to-date mobile connectivity, estimated savings $13,600.00.

Sacramento, Ca

Developed and implemented an IT Project Management Office including project standards and a centralized repository for project documentation. Coordinated the implementation of IT project initiatives affecting entire bank operations. Coordinated with ITS directors, supervisors and team leads to ensure resources were allocated to project initiatives. My specific project management responsibilities included analysis, planning, organization, and establishing communication framework with project sponsors, stakeholders, and vendors for project priorities and problem resolution. Experienced in managing expectations of multiple stakeholders with diverse and conflicting requirements.Designed functional requirements, goals and objectives utilizing System Life Cycle methodologies, created project plans, scheduled, monitored & managed divisional projects. Project example: Implementation Standardization of Novell and NT Service packs including scheduling, change management procedures, documentation & associated bank-wide communication requirements, Server room security and alert notification project and centralization & relocation of core production servers into restricted access environmental area.

San Francisco / Sacramento, Ca

Demonstrated hands-on experience and expertise; and comprehensive knowledge and understanding of software development, testing, change and project management methodologies, concepts, practices, procedures and standards. Experienced in developing and executing project plans, meeting deadlines and operating under tight time constraints. Project initiative examples include single server loan application replacement for a multi-state environment, POS project initiative, Teknekron E-Talk which allowed for use of the internet & desktop speaker setup to decrease long distance expenses, LAN based training, proprietary Cash Management program securing Fed Wire transmissions, ITS Telecommunication billing to incorporate multi-state FTP standards including detailed job flow and processes.

Fresno, Ca

Managed the Northern and Southern California and Hawaii Data Centers in a 24x7 environment encompassing Computer Operations, Production Control, ATM Network Operations, Network Facilities, Help Desk, Microfiche and Output Control Departments. As the Data Center Manager I was responsible leading the operations team by building and running a high-availability, secure, efficient hosted environment. Oversaw the CPU migration, integration, and stabilization efforts, created ‘hot teams’ to resolve post integration issues, emphasizing accuracy and thoroughness, drafted and coordinated disaster recovery scripts. Provided support and communication to Client Services division for customer impact issues to bridge understanding, clarification, and direction on problem resolution.

West Covina, Ca

Managed the Computer Operations Division, which was comprised of Computer Operations, Production Control, ATM Network Operations, Network Facilities, Help Desk, and Output Control Services. Coordinated computer operations tasks for successful Dual CPU migration, integration, and stabilization from Southern to Central California.