Proactively plan and manage service calls, projects and aftersales contracts within the Epicor ERP system to ensure full visibility of all aspects of the works.Ensure network of sub-contractors is managed and maintained, actively source new contractors where required, monitor performance and report as required.Prepare documentation for customers as required, including job sheets, site information packs, site handover packs, O&M manual documentation, risk assessments and method statements.Offer face-to-face, telephone and email customer support and advice including out of hours support as requiredProvide support for engineers, sub-contractors & suppliers as required.Provide support to ensure HGI's contractual obligations are met, including out-of-hours support for contracted customers and on-call engineers on a rota basis as required.Provide diagnostic reports and quotations for repairs to customers.Manage warranty claims, actively source chargeable work and raise quotes as required to maximise margins and ensure profitability of the business.Raise and Issue customer quotationsProactively plan & manage projects within the Company ERP system.Invoicing support for Resilience contracts.Planning, co-ordination and implementation of kitting for installation and service jobsCreate Site Files for Engineers and Sub-Contractors to include all required Access/PPE InformationPhone support for field engineers and sub-contractorsSource and manage sub-contractors for specific sites and projectsAssist with remote dial-in, alarm monitoring & checking and alarm filtering for contract customers.

Purchasing raw materials to meet monthly requirements for production, and liaising with suppliers regarding deliveries, prices, and specificationsWorking alongside the technical department on new projects.Regularly monitoring, evaluating, and improving on supplier performance, and checking delivery times to ensure everything is on schedule

Taking full ownership for the sourcing and purchasing activities, ensuring the purchasing department is working within the company’s operational parameters and procedures at all timesDeveloping and cementing excellent working relationships with selected suppliers and manufacturers to ensure best price and best practiceInstrumental in ensuring a well run stock room with full stock operational responsibility, including carrying out order placement timings, supply and demand, and material replenishment, all to budgetRegularly monitoring, evaluating, and improving on supplier performance, and checking delivery times to ensure everything is on scheduleCoordinating import of goods from India, China, and Europe, and organising return of goods to overseas suppliers when necessaryProactive in ensuring stock records are accurate and constantly updated, as well as being mindful of prompt management of delivery discrepancies and stock damageCommitted to training staff on the internal system as well as imparting vital information with regards to company products and their build structureRecommending improvements to senior management on how to improve on lead times for customersKey AchievementCreated new and successful procedures which led to improvement of efficiency and profitability of department, which escalated up through the company

Fully accountable for the management of the operations of a production department, heading up a productive and dedicated team of 80 members of staff .Collaborating closely with the client to plan production around their requirements dependent on capacity, leading to excellent rapport with the customer with the aim of securing repeat businessGenerating batches and work process documents, purchasing raw materials to meet monthly requirements for production, and liaising with suppliers regarding deliveries, prices, and specificationsWorking alongside the technical department on new projects, setting up new processes and keeping the database up-to-date

Overseeing daily operations of a high quality clean room for a company specialising in sub-contract manufacturing for the medical and pharmaceutical industryAdhering at all times to required regulations of the FDA, maintaining the compliance of the clean roomEnsuring the department meets monthly requirements for the customer, and keeping the client informed at all times with regards to deliveries and new projects

Fairly allocating process instructions to a team of between five and eight members of staffOrganising the setting up of various machinery, including milling machines and a complex vertical injection moulding press